Overview
IT Support Technician required by a well-established school near St Albans. You must have good customer service skills and IT knowledge to join their existing team.
Purpose of the Job
Supporting staff and students with their technical issues over the telephone, via email and face to face. A general technical understanding of Network Servers & Support. Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP & Firewall.
Responsibilities
* Supporting staff and students with their technical issues over the telephone, via email and face to face
* A general technical understanding of Network Servers & Support
* Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP & Firewall
Skills Required
* Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person.
The ideal candidate needs to demonstrate
* Technical experience and ideally worked in a similar type of role previously.
* Ability to diagnose faults and solve technical issues
* Support existing users at different levels.
* Develop relationships with users and deploy projects
* Excellent communication skills, both written & verbal
* Understanding of web technologies, databases, cloud technologies would be a bonus.
Buzzword: IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior
Role details
* Seniority level — Entry level
* Employment type — Full-time
* Job function — Information Technology
* Industries — Technology, Information and Internet
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