Contract Type: 6 months fixed-term (potential to be extended / role become Permanent)
Department: IT
About the role
Alpine is seeking a hands‑on, customer-focused IT Support person to provide 1st and 2nd Line support across the business.
This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face‑to‑face support, ensuring users at all levels receive a high‑quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate.
Key Responsibilities
* Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face‑to‑face engagement
* Log, prioritise, and resolve incidents and service requests in line with agreed SLAs
* Deliver proactive floorwalking support, assisting users across offices and meeting spaces
* Troubleshoot issues across:
* Laptops, desktops, and mobile devices
* Printers and meeting room technology
* Business‑critical applications
* Support and administer:
* Microsoft 365 (Outlook, Teams, SharePoint)
* Active Directory / user account management
* Assist with:
* New starter onboarding and leaver processes
* Device builds, deployments, and lifecycle management
* IT asset tracking and documentation
* Escalate complex issues to 3rd line or external partners where required
* Maintain accurate ticket updates, documentation, and knowledge base articles
Contribute to continuous improvement of IT support processes and user experience
Qualifications
* Proven experience in a 1st/2nd Line IT Support, Service Desk, or Desktop Support role
* Strong experience delivering remote and onsite, face‑to‑face user support
* Solid technical knowledge of:
* Windows 10/11
* Microsoft 365 (Outlook, Teams, SharePoint)
* Active Directory / user administration
* Basic networking (DNS, DHCP, TCP/IP, VPN)
* Experience with ticketing tools (e.g. ServiceNow, Jira, or similar)
* Excellent troubleshooting and problem‑solving skills
* Strong communication and stakeholder engagement skills
* Ability to manage and prioritise workload in a fast‑paced environment
* Experience in a multi‑site or fast‑paced operational business
* Exposure to IT projects (rollouts, migrations, upgrades)
* Knowledge of ITIL practices
* Full UK driving licence
What we are looking for
* A practical, hands‑on support engineer who is comfortable working directly with users
* Someone who takes ownership of issues and sees them through to resolution
* A strong communicator who can support both technical and non‑technical stakeholders
* A proactive individual who identifies opportunities for improvement
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