About the Role As a Service Manager (Supported Living), you will lead and manage allocated supported living services, ensuring high-quality, CQC-compliant care. You will provide hands-on leadership, support staff, maintain robust care planning and risk management, and foster strong relationships with service users, families, and local authorities. You will work closely with the Deputy Manager, Registered Manager, and Director, contributing to audits, safeguarding, staffing rotas, and service reviews. This is a hands-on leadership role requiring flexibility, sound judgement, and the ability to make decisions that positively impact service users lives. About Sky Vigil Care Ltd Sky Vigil Care Ltd is a CQC-registered health and social care provider delivering high-quality supported living and domiciliary care services. We are committed to safe, person-centred support that empowers individuals to live independently with dignity and choice. We focus on regulatory compliance, staff development, and continuous improvement, creating a professional and supportive environment where teams can thrive while delivering outstanding care. Key Responsibilities Service Delivery & Compliance Maintain up-to-date care plans and risk assessments, reviewed at least annually or sooner if needed Ensure compliance with CQC regulations, Health & Social Care Act 2008, and internal policies Maintain knowledge of STOMP, STAMP, and Oliver McGowan requirements Skills, Experience & Knowledge Required Strong understanding ofCQC regulationsand supported living services Experience inperson-centred care planning and risk assessment Proven experiencesupervising and supporting staff Ability towork independently, make decisions, and manage priorities Excellentverbal and written communication skills Confident usingICT systems(Word, Outlook, Excel) Ability towork effectively under pressure Positive, proactive, and solution-focused approach Staff Management & Development Line manage Support Workers, including supervision, performance monitoring, and coaching Conduct unplanned supervisions for performance concerns and escalate appropriately Ensure staff complete Care Certificate and all mandatory training Promote staff retention through effective leadership and mentoring Quality Assurance & Auditing Complete monthly house audits and act on findings, compliments, and concerns Ensure care documentation is updated following audits and reviews Operational & Stakeholder Engagement Contribute to staff rota planning to meet service requirements Attend and contribute to monthly management meetings Conduct service user reviews with Local Authority Social Workers Liaise on safeguarding concerns to ensure timely and accurate responses Complete assessments and property viewings for new service users when required Care & Professional Practice Provide direct care to service users as required Maintain confidentiality and professional standards at all times Promote health and safety, equality, and diversity across services Desirable NVQ Level 3 in Health & Social Care (or willingness to complete) Experience with on-call responsibilities Experience coaching, mentoring, and inducting new staff Why Join Sky Vigil Care Ltd A supportive and professional working environment Commitment to training, development, and career progression Opportunity to lead and shape high-quality, person-centred care Be part of a values-driven, growing care provider