The Loans Executive is responsible for supporting customers throughout the lifecycle of their loan, handling interactions across telephone, email, and webchat to deliver a high-quality, compliant, and customer-focused experience.
Responsibilities
* Communicating with customers via telephone, email, and webchat, guiding them through the loan application process and supporting queries or changes throughout the loan lifecycle
* Delivering first-class customer service while maintaining high quality and regulatory standards in line with individual and departmental objectives
* Making a positive impact through customer interactions and contributing to a supportive, engaging workplace culture
* Adapting quickly to change in a fast-paced, growing business environment
Qualifications
* Motivated, positive, and energetic, with a strong can-do attitude
* Strong communication skills, with a passion for delivering exceptional customer service across all channels
* Ability to work to quality and service standards within a highly regulated lending environment
* Excellent attention to detail and an investigative mindset, with the ability to absorb complex information while engaging customers
* Awareness of potential errors or fraudulent activity within applications
* Ability to multi-task, retain knowledge and remain resilient in a fast-paced environment
* Thorough, organised and confident in managing your workload
* Sound numeracy and PC skills, and experience in a customer-facing role
* Experience working accurately within process-driven or regulated environments
* Strong attention to detail and accurate data entry skills
* Ability to use multiple IT systems simultaneously
* Good numeracy and PC skills
Benefits
Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We provide 33 days holiday (including bank holidays) upon joining, increasing to a maximum of 38 days (including bank holidays) with seniority, and the option to buy or sell up to five additional days of annual leave. Employees receive up to £3,600 of free shares each year after one year of service. We are proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing, and we foster a people‑first culture that supports growth and belonging for all.
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