A vacancy has arisen for a Customer Service Representative to work in the Performance Chemicals Supply Chain team at Ellesmere Port.
Overall purpose of the role is to enhance customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.
~ Driven to provide outstanding customer service. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.
~ Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
~ Always thinking of improvements that will improve customer service, balance costs and drive excellence
~ Resolve product or service problems by clarifying the customer's complaint; following up to ensure resolution and assist in closing all Customer complaints within 2 months.
~ System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
~ Participates in Supply Chain projects as and when required
~ Language: Fluent in French, Spanish or Italian would be beneficial
SAP - ERP Platform knowledge, Excel, Word, PowerPoint and Outlook
The successful candidate will receive a competitive salary alongside the following benefits:
~ Up to 10% employee, 15% employer pension contributions
~ Bonus Scheme
~ Private medical Insurance
~6 x salary death in service benefit
Innospec is a global specialty chemicals company focused on bringing innovative new
technologies to market combined with a fast and responsive service. oilfields, fuels, refineries and power stations to personal care and performance
chemicals.
extensive experience and market understanding to customers’ local needs. Integrating our global footprint with local service capability enables us to supply quality products