Team Lead Ecommerce Operations and Application Support Join to apply for the Team Lead Ecommerce Operations and Application Support role at BRP .
Role Overview As the Team Lead Ecommerce Operations - Direct to Consumer, you will play a pivotal role in shaping our digital strategy by guiding a team of specialists (orders management and operations, Product Owners, Business Analysts) to monitor and optimize BRP's Ecommerce channel operations, from online experience to order fulfillment and after-sales activities.
Key Responsibilities Ensure the quality of BRP’s direct-to-consumer online experience by leading the team in monitoring order management cycle, incident resolution workflows, and back-end system processes.
Lead analysts and product owners in monitoring order status, troubleshooting incidents, supporting customer service, and ensuring metrics related to sales, cancellations, returns, and refunds are met.
Improve eCommerce operations through process automation, SOPs, and root cause analysis for issues.
Act as liaison among internal stakeholders and external partners, contributing to RACI definitions and understanding business interdependencies.
Participate in quality assurance for order management flows.
Analyze data, evaluate KPIs, and provide reports to inform business decisions.
Qualifications and Qualities Bachelor’s Degree in business, commerce, computer science, or related fields.
Experience in team leadership roles (team lead, supervisor).
At least 3 years of experience in retail, with roles such as operations specialist, business analyst, or support specialist.
Experience with OMS, Digital/eCommerce, B2C, Omnichannel projects is a plus.
Company Values and Location BRP is committed to diversity and inclusion. This position is based in Campinas, Brazil, with a hybrid work mode (2-3 days in-office).
Additional Details Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industry: Manufacturing
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