Salary: £55,000 - 55,000 per year Requirements: At least 5 years of commercial experience in a Network Engineer role within a Managed Service Provider (MSP) Deep knowledge of TCP/IP, VLANs, and routing protocols (BGP, OSPF) Extensive experience with firewalls (Fortinet, WatchGuard) Proficiency in Microsoft Azure (IaaS), Microsoft 365 administration, and virtualization platforms (VMware, Hyper-V) Advanced troubleshooting skills for Windows Server, Active Directory, DNS, and DHCP Familiarity with ITSM and monitoring tools (Halo PSA, ConnectWise, NinjaOne, SolarWinds) Experience in configuring and supporting Microsoft Exchange, routers (Cisco, HP, Draytek), and server hardware (HP ProLiant, Dell PowerEdge) Knowledge of storage technologies (NAS, NetApps, Synology) Strong understanding of Office 365, Microsoft Intune, and SSL Certificates Good interpersonal skills for effective customer service and team collaboration Responsibilities: Provide expert-level technical support for complex issues escalated from 1st and 2nd line support Support and configure Layer 2 and Layer 3 elements including routers, switches, firewalls, and VPNs Lead and execute strategic projects such as Microsoft 365 migrations and firewall upgrades Implement security best practices and manage firewall policies to ensure compliance Mentor junior engineers to enhance team capabilities Attend customer sites for installations, troubleshooting, or emergency scenarios Take ownership of escalated incidents ensuring efficient resolution within SLAs Identify root causes of recurring issues and implement long-term solutions Assess and implement changes to IT systems minimizing operational disruption Create and maintain comprehensive technical documentation Interface with vendors and third-party providers to resolve technical issues and procure resources Present key issues and changes at monthly team meetings Maintain quality documentation on problem resolutions and update the technical knowledge base Technologies: Active Directory Azure Cloud Cisco Firewall Hardware Hyper-V IaaS Support ITSM Microsoft 365 Microsoft Intune Network Office 365 Security TCP/IP VMware Windows CTO MPLS NAT More: We are an ISO accredited, growing Managed IT Support company based in Chandlers Ford, Eastleigh, Hampshire, dedicated to providing IT support, Cyber Security, VoIP, and Cloud services to businesses across the South Coast and beyond. Our team enjoys a competitive salary and benefits along with a friendly and supportive working environment. We value the development of our employees, offering vendor accredited training and excellent opportunities for career growth, including pathways to Technical Directorship. We foster a fun workplace culture with team activities such as trips, outings, and events, and we are excited for our rapidly growing team to grow with us. last updated 11 week of 2026