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About Watershed
Watershed is the enterprise sustainability platform used by companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive decarbonization. We seek team members passionate about product-building, committed to a mission-driven startup, and eager to shape our growing team culture.
We have offices in San Francisco, New York, London, and Sydney, with remote team members across the US and Europe. We invite you to consider joining us!
The Role
Watershed aims to help companies measure, reduce, remove, and report their emissions. Our success depends on our customers' success — we're hiring mission-oriented Customer Success Managers in London to support our clients' climate initiatives.
Customer Success Managers (CSMs) manage customer relationships, guide them through Watershed’s offerings, and help them achieve their climate goals by understanding their business needs and leveraging our team’s resources.
This position is based in our London HQ.
Responsibilities include:
* Managing the end-to-end experience of customers in the EMEA region.
* Onboarding customers, helping them understand and utilize the product to meet business outcomes, and supporting their climate plans.
* Representing the voice of the customer internally to improve service and maximize value and retention.
* Deeply understanding your customers' businesses and climate objectives, educating them on the climate space, and assisting in milestone achievements.
* Guiding customers on using Watershed’s carbon marketplace and integrating carbon removal into their strategies.
Ideal candidates will have:
* Relevant CSM experience within a SaaS organization serving enterprise clients.
* Proven success in the EMEA market and building relationships at an executive level.
* Strong communication skills, both written and verbal.
* Excellent organizational and project management abilities.
* A passion for learning and tackling new challenges.
* Readiness to join a startup environment and take responsibility for building a new function.
* Availability to travel up to 10%+.
FAQs
Where does Watershed work? Our offices are in San Francisco, New York, and London, with some remote roles in the US and EU. Specific remote opportunities are noted on our jobs page.
What’s the interview process? It involves initial conversations with team members, followed by skill or experience assessments, and possibly a virtual or in-person panel interview. We value transparency and clear communication throughout.
Accommodations: We provide reasonable accommodations for candidates with diverse needs. Contact your recruiter if assistance is required.
Additional Details
* Seniority Level: Mid-Senior Level
* Employment Type: Full-time
* Job Function: Other
* Industry: Climate Data and Analytics
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