Job Title: Senior IT Engineer
Location: Peterborough (On-site)
Salary: £40,000 per annum
We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In addition to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base.
Key Responsibilities:
1. Act as a senior escalation point for technical issues across the service desk.
2. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments.
3. Mentor and support junior engineers, helping them develop their technical and customer service skills.
4. Ensure timely resolution of incidents and service requests, meeting agreed SLAs.
5. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary.
6. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation.
7. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments) from planning through to delivery, ensuring projects are completed on time and within...