Are you currently looking for an exciting new opportunity with a growing company that truly recognises and rewards success as well as offering comprehensive training and career development opportunities?
Do you have a genuine passion for customer service and helping people? Perhaps you are currently working in retail or hospitality and fancy a change or maybe you have just finished studying and are looking to kick start your career. As long as you are enthusiastic, polite, professional and organised then this could be the perfect opportunity for you.
We are currently looking for individuals to provide customer service for a high quality homeware brand with day or night shifts available.
Day shifts between 8am - 10pm.
Night shifts, 10pm - 8am, raised rate.
Rotas available 2 weeks prior. Temporary assignment.
You will deal directly with customer queries via the phone, email, live web chat and social media and will provide a fantastic customer experience by always responding quickly and professionally.
Job Duties entail:
* Acting as a liaison between customers and company, ensuring smooth communication and resolution of inquiries.
* Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
* Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
* Documenting interactions accurately and updating customer information in the company database.
* Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
* Maintaining a high level of professionalism and adhering to company guidelines and policies.
* Upselling and cross selling on every opportunity presented in order to increase revenue.
* Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products.
* Place customer orders and resolve all customer enquiries at first point of contact efficiently.
* Embrace company core values for respect and equality for all those we come in to contact with and provide world class service at all times.
* Take ownership of personal development and performance.
* Work as a team in a fast-paced target driven environment.
Skills and Requirements:
* Excellent communication skills
* Excellent customer service skills
* Passion, energy and aspiration in line with the company’s brand and values
* Empathy with a desire to offer resolution and 100% happiness to all our customers
* A natural ability to listen and communicate
40 hours per week