Main Purpose of Role We are looking for someone to work as part of the team to ensure a high level of customer service is provided to employees, managers, clients, visitors and external suppliers at all times. With excellent administration and communication skills, you will be able to support staff at all levels and assist where appropriate in answering any queries you may be asked for help with. Key Responsibilities: Providing support to the HR Team with administrative duties, ensuring the HR department works efficiently at all times; Providing support with Recruitment depending on volumes and resource requirements Using HR Systems to their full potential to ensure tasks are completed in an effective and timely manner, including any HR Requests; Ensuring all HR KPI’s are met on a monthly basis and an analysis providing weekly; Creating and maintaining employee files and the HR filing system; Assisting with Emails queries in HR Inbox, escalating when required to HRSSM Supporting with completing Dashboards and HR reporting/trackers Escalating concerns to the HRSSM, HRSBP or HRD, as appropriate; Development of an employee-oriented company culture that emphasises quality, continuous improvement, and high performance; HR Administering all changes of employee details. Processing offer letters, contracts and new starter paperwork. Requesting and responding to reference requests. Submitting Employee background checks across various systems and levels Ensuring that all HR tasks are completed in time and meet government guidelines; Keeping abreast of changes to employment law and legislation, plus best practice. Business legislation updates as required Meeting management, administration and conduct meetings. Other administrative duties as required by department seniors. Ensuring all information is uploaded correctly on to the HR system. Ensuring Dashboards and HR reporting/trackers are completed in an accurate and timely manner Payroll admin and submissions. Payroll checking and finalisation of changes. Payroll Management: Ensure accurate and timely processing of payroll for all employees, including handling deductions, bonuses, and compliance with tax regulations. HR System Management: Oversee the maintenance and optimization of HR information systems (HRIS), ensuring data integrity, security, and efficient operation. Offer Management: Manage the creation and administration of job offers, including coordinating with recruitment teams and ensuring consistency and compliance with company policies. Employee Data Management: Maintain accurate and up-to-date employee records, including personal information, employment history, and benefits enrolment. Compliance and Reporting: Ensure HR processes comply with legal and regulatory requirements, and generate regular reports on HR metrics and compliance status. Benefits Administration: Manage employee benefits programs, including health insurance, retirement plans, and other perks, ensuring accurate enrolment and communication. Onboarding and Offboarding: Coordinate the onboarding process for new hires and the offboarding process for departing employees, ensuring a smooth transition. Employee Support: Provide support to employees on HR-related inquiries, including payroll issues, benefits questions, and HR system navigation. Process Improvement: Continuously review and improve HR processes to enhance efficiency, accuracy, and employee experience. Training and Development: Provide training to employees and managers on HR systems and processes to ensure effective use and compliance. Vendor Management: Manage relationships with external vendors and service providers related to HR services, such as payroll providers and benefits administrators. Who are Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways – this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: https://www.konecta.com/who-we-are Why work for us? Konecta UK working culture of fun and sociable team environment Pension Scheme Eye test vouchers and discounts Discounted corporate gym membership with Nuffield/Anytime Fitness Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 Apprenticeships qualifications and career flight path schemes Perk Box: Recognition and reward schemes Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the operations, whose opening hours are 9am – 5.30pm Monday to Friday your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements. You will also receive a full company induction that will include many areas such as GDPR and all other systems as required.