Full Time 40 Hours per week
Fixed Term Contract 12 months
We are looking to recruit a Customer Service Controller to join our team on our Waltham Forest Contract based from our office at Osprey House.
About the Role
Joining our team, youll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
Using our MSi system, youll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, youll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.
Benefits
1. 26 Days Holiday & Bank Hols
2. Enhanced Pension Plan
3. Westfield Healthcare Cash Plan (24hr GP, dental, o...