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One Stop - Customer Service Assistant, Salisbury
Client:
One Stop
Location:
Salisbury, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
420542adfb7b
Job Views:
5
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
One Stop • Salisbury • Apply by 14-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing all safety training received.
* Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at shift start and end for accurate pay.
* Ensuring safety by following security procedures and wearing safety equipment.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining actions to customers.
* Maintaining cleanliness and organization, keeping aisles clear.
* Occasionally managing the shift in the absence of the Shift Leader or Store Manager.
* Following all training to keep everyone safe and compliant.
* If applicable, managing daily operations of the Post Office, including passing background checks. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during application, whether you are starting your career, caring for someone, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, Evri Parcelshop, PayPoint, lottery, vending solutions, and more.
Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
Please Note
Applicants must be above the school leaver’s age. Check your local school leaver age for eligibility.
Benefits:
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including colleague deals
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted Simply Health cash plan
* Exclusive deals and discounts on various retailers and activities
* Save as you earn scheme
* WeCare support services including 24/7 online GP, mental health support, and more
* Increased annual leave with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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