Job Title: Contracts Manager
Contract Type: Permanent
Salary: £50,905.40 (£56,099.43 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week,
Working Pattern: Monday to Friday, Hybrid
Location: Liverpool City Reg Hub, Walton
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Contracts Manager
Support the Head of Asset Investment and Delivery in the development, rationalisation, streamlining and monitoring of a designated number of maintenance, repairs and service charge contracts for the Group including Riverside Home Ownership RHO), Care and Support and the Retirement Living Programme (RLIP), leading a small number of Project Surveyors to ensure effective delivery of the required programme of works to underpin the Asset Management Strategy.
About you
We are looking for someone with
1. Proven track record of successful contract implementation and management for a large and diverse portfolio of mixed tenure properties.
2. In-depth knowledge of contract formation and contract types.
3. Comprehensive knowledge of general operating procedures within an Asset Management function.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
4. Competitive pay & generous pension
5. 28 days holidays plus bank holidays
6. Flexible working options available
7. Investment in your learning, personal development and technology
8. A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
9. Lead, motivate and engage with the Project Surveyors to ensure the delivery of a high quality service, developing and implementing operational objectives, including key performance indicators, to underpin the Asset Management Strategy including delivery of the required programme of works for an allocated number of Group residential properties.
10. Develop, implement, and monitor the approach to contract management including associated policies, procedures and guidance, taking into account industry best practice and commercial requirements, proactively adopting new and innovative ideas and solutions to ensure continuous improvement of the service.
11. Lead the scoping, specifying, mobilisation and implementation of an allocated number of new contracts, in conjunction with procurement colleagues, including assessing the competence of potential suppliers throughout the procurement process and acting as decision maker in terms of successful appointments, ensuring robust contract management arrangements are in place to effectively deliver the Asset Management Strategy.
12. Undertake a review of existing contracted services, driving innovation and seeking out efficiencies and cost reduction opportunities, maintaining this approach on an ongoing basis with contractors over the contract lifecycle, identifying, implementing and monitoring improvement targets as appropriate.
13. Monitor and report on contracts, developing and implementing the appropriate performance framework for each contract, including service level agreements and key performance indicators, leading contract and performance review meetings and dealing with underperformance, including escalation of issues as appropriate.
14. Ensure the integrity and quality of data retained in relation to maintenance, repairs and service charge contracts, to ensure compliance with procurement protocols and to enable cyclical and ad hoc analysis to be carried out and relevant reporting as required.
15. Carry out cyclical and ad hoc analysis of contract data, producing associated reports including findings and recommendations for key stakeholders as required.
16. Oversee the development, implementation and review of effective business procedures to support the contract management service, contributing to and influencing Group policies as appropriate.
17. Provide a consultative service to management colleagues, including the Head of Asset Investment and Delivery and the Programme Manager on sensitive and complex Asset Management contractual matters.
18. Manage internal and external stakeholders effectively, including Procurement colleagues and external suppliers, building constructive working relationships to deliver an effective contract management service on behalf of the Group.
19. Develop and review relevant budgets, ensuring contract expenditure is robustly managed in line with the Group’s financial controls.
20. Monitor payment transactions to ensure compliance with the purchasing system and associated processes, addressing and resolving issues as appropriate.
21. Manage the performance and development of the Project Surveyors, providing expertise, coaching and other developmental support as required, ensuring a quality service is provided and underperformance is dealt with appropriately.
22. Conduct regular reviews of the Contract Management service, collaborating with and seeking feedback from internal and external stakeholders, to identify efficiencies and continually improve the service provision. Improvement opportunities identified and realised should be in accordance with change management protocols.
23. Work collaboratively with the leadership team to ensure effective delivery of the wider service.
24. Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
25. Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
26. Proven track record of successful contract implementation and management for a large and diverse portfolio of mixed tenure properties.
27. In-depth knowledge of contract formation and contract types.
28. Comprehensive knowledge of general operating procedures within an Asset Management function.
29. In-depth knowledge of building regulations.
30. Proven track record of using Project Management methodologies.
31. Experience of successfully leading, managing and motivating teams, including managing team performance.
32. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
33. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.
34. Commercially aware with a focus on continuous improvement and the ability to drive change.
35. Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
36. Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
37. Evidence of using sound judgement when making effective decisions.
38. Proficient in the use of Microsoft Office.
39. Relevant building qualification. Higher National Certificate in Building, or equivalent.
40. Health and safety qualification. NEBOSH General, or equivalent.
41. Relevant professional qualification.
Person specification
Knowledge, Skills and Experience
Essential
42. Proven track record of successful contract implementation and management for a large and diverse portfolio of mixed tenure properties.
43. In-depth knowledge of contract formation and contract types.
44. Comprehensive knowledge of general operating procedures within an Asset Management function.
45. In-depth knowledge of building regulations.
46. Proven track record of using Project Management methodologies.
47. Experience of successfully leading, managing and motivating teams, including managing team performance.
48. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
49. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.
50. Commercially aware with a focus on continuous improvement and the ability to drive change.
51. Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
52. Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
53. Evidence of using sound judgement when making effective decisions.
54. Proficient in the use of Microsoft Office.
55. Relevant building qualification. Higher National Certificate in Building, or equivalent.
56. Health and safety qualification. NEBOSH General, or equivalent.
57. Relevant professional qualification.
Desirable
58. Relevant building qualification. Higher National Certificate in Building, or equivalent.
59. Health and safety qualification. NEBOSH General, or equivalent.
60. Relevant professional qualification.