About Us Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector. Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world. So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients – then we really want to hear from you. What You Need to Know Proserv are seeking a highly skilled Operations Analyst to play a pivotal role in enhancing our operational efficiency and driving continuous improvement. You’ll harness data, AI, machine learning, and process optimization to help us work smarter, faster, and better collaborating across departments to ensure projects and operations run seamlessly. If you’re analytically sharp, detail-obsessed, and thrive on solving complex operational challenges, we’d love to hear from you. This role can be based with any of our teams within the UK (we have facilities in Great Yarmouth, Cumbernauld, Westhill Aberdeen) or over in Houston, US. Due to the nature of this role, we would require you to be office based, certainly for the first 3-6 months. There would be the opportunity to adopt hybrid working after you have embedded yourself in the role. What We Are Looking For Some of the Key Accountabilities: Data Analysis & Reporting: Collect, analyse, and interpret operational data using AI, machine learning, and data science techniques. Create insightful reports and dashboards to guide decision-making. Process Optimization: Identify inefficiencies, propose improvements, and implement strategies to increase productivity and reduce costs. Project Execution: Support operational projects from initiation to completion, providing data-driven insights to ensure timely and cost-effective delivery. KPI Management: Monitor, validate, and improve key performance metrics, ensuring data integrity and actionable insights. Cross-Functional Collaboration: Work closely with finance, sales, supply chain, engineering, and other teams to align operations with business goals. Documentation & Compliance: Maintain accurate process documentation and ensure adherence to internal policies and industry regulations. Technology Adoption: Recommend and support the implementation of new tools, systems, and technologies to enhance operational performance. Qualifications / Skills & Experience Education Degree qualified in relatable subject (Artificial Intelligence, computer science Business analyst). Experience Strong analytical skills, with experience in data analysis and process optimization, particularly in a technical or industrial setting. Using AI and/or machine learning to address business issues and drive improvement Proficiency in Microsoft Excel, SQL Python and other equivalent data analysis tools (knowledge of industry-specific tools a plus). Strong problem-solving abilities and ability to think strategically to improve business processes. Excellent communication skills, with the ability to present complex findings and recommendations to senior management. Familiarity with operational management systems, ERP, Engineering and/or project management business solutions(e.g., D-365, Primavera, Solidworks, PDM, etc). Familiarity with business intelligence and reporting tools such as Tableau or Power BI. Ability to work independently, while collaborating effectively within a team-oriented environment. Detail-oriented with strong organizational skills and the ability to manage multiple projects and priorities. Why Choose Us We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level. What you receive from Proserv as your employer is so much more than just a salary, our Total Reward package includes free cover for: Private Medical Life Assurance Income Protection Personal Accident Up to 7.5% contribution to Pension As well as these funded benefits, Proserv offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of these include: Dental Insurance Gym Flex Purchasing or selling additional annual leave Technology products Critical Illness cover Additional cover for your family