IOLLA is a direct-to-consumer, independent retailer of high-quality eyewear, designed in-house and enjoyed worldwide through our online and physical stores.
Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help us achieve this goal!
We are excited to announce an amazing opportunity! Due to internal progression, we are recruiting an experienced retail and people-focused manager to join our incredible West George Street team in the heart of Glasgow. Our Retail Store Manager will lead our West George Street team and community.
What you'll do
1. Lead our retail store team, working collaboratively with Assistant Managers and Stylists to drive sales, enhance customer experience, and ensure operational excellence.
2. Model best practices and behaviors that embody our core values and commitment to service excellence. Deliver outstanding customer service, from welcoming customers to styling them into their perfect pair of glasses. Inspire and motivate your team to perform at their best every day.
3. Identify commercial opportunities to support the growth of the IOLLA brand both internally and externally.
4. Represent IOLLA as the local community face, playing a key role in growing our presence in Glasgow city centre.
5. Seek local partnership opportunities, including influencer collaborations, community groups, and local businesses, to build relationships and enhance brand visibility.
6. Contribute insights on local trends and opportunities to support brand development.
7. Maintain exceptional visual merchandising standards, ensuring the showroom is always presented to the highest standard.
8. Lead your management team in managing day-to-day operations, including stock management and health & safety.
Join our team because:
* You have at least 1 year of experience as a retail manager in a high-volume, fast-paced environment overseeing a large team.
* You are self-motivated and lead by example.
* You have a passion for style and stay updated on seasonal trends.
* You are driven, passionate about people, and excel at delivering outstanding brand experiences while maintaining high standards within your team.
* You have excellent relationship-building skills internally and externally.
* You are capable of driving performance and results, with an organized and strategic approach.
* You thrive working in a team but can also work independently.
* You take ownership of your learning and development.
What you'll get:
* A competitive salary.
* Comprehensive training, including optics-related knowledge.
* Discretionary monthly rewards and bonuses.
* Enhanced annual leave based on service.
* Annual leave purchase scheme.
* Private healthcare.
* Access to our Retail Trust benefits, including Employee Assistance programs and high street discounts.
* Complimentary eyewear.
* A generous friends and family discount.
* The opportunity to work for a brand proud to be a Real Living Wage employer.
This role is based at our IOLLA West George Street showroom in Glasgow city centre.
We look forward to hearing your story and meeting you!
#J-18808-Ljbffr