We are looking for a Head of Market & Network Development to own and grow defined demand channels and referral networks across primary care/private GP, corporate & employer pathways, medical concierge/VIP access, international and embassy networks. You will be accountable for generating high-quality demand and improving downstream conversion into outpatient, diagnostics and procedural activity, aligned to the hospital’s commercial strategy.
The Hospital of St John & St Elizabeth (HJE) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth, operational excellence, and a market-leading front-door experience for patients, consultants, insurers and partners.
What are the responsibilities for the Head of Market & Network Development Position?
* Develop and execute growth strategies for each owned channel in line with the commercial plan.
* Shape propositions, access models and pathways to improve speed-to-care and conversion.
* Identify new opportunities across cancer, primary care, corporate, concierge and international markets.
Network & relationship leadership
* Act as senior relationship owner across corporate, embassy, international and primary care networks.
* Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity.
Medical concierge performance
* Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases.
* Resolve friction and leakage within concierge-led pathways and ensure clear escalation routes for complex cases.
Conversion & commercial performance
* Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives.
* Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.
What you will bring (essential)
* Senior experience designing, developing and scaling medical concierge or complex patient access services.
* Track record developing growth channels and referral-led models with measurable commercial outcomes.
* Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
* Commercial acumen with a data-driven approach to performance, prioritisation and delivery.
* Experience across corporate, international or embassy-led healthcare pathways.
* Understanding of private healthcare funding and payor environments.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
* Private healthcare scheme worth up to £20,000 per year
* 27 days annual leave
* Blue Light Card discounts
* Interest-free season ticket loans
* Cycle to work scheme
* Free eye check-up vouchers with contribution towards lenses
* Free newspaper and media subscriptions
* Local Business discounts
* Discount in our Hospice Charity shop
* Refer a Friend scheme
* Free Cinema Society Membership offering discounted tickets
* Personal development and training courses
* Annual events and recognition awards
* Career progression and increments
* For employees joining us from the NHS, we can provide continuation of your NHS pension
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
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