Wasdell Group – Commercial Key Account Manager
The Wasdell Group is a global business with 3 UK facilities. The company is privately owned and is a European leader in the manufacturing, packaging and distribution services for a range of outsourced specialist products. As a result of our continued success and forward planning, we are looking to hire an experienced Internal Commercial Key Account Manager to join our sales team. Reporting directly to the Head of Customer Experience, this is a business-critical role, involved in account management and support to the Business Development Team.
Support the Head of Customer Experience in the smooth running of the department to ensure excellent levels of customer care and service are always provided.
The role would be well-suited to someone with a business development or account management background, with strong commercial acumen.
Role / Description
·Assist in the day-to-day operation of the department ensuring that it is trading effectively, and that customers are greeted and helped with their projects and dealing with any orders, complaints and enquiries as appropriate.
·Deputise in the absence of the Head of Customer Experience.
·Develop and maintain strong relationships with key customers and demonstrate an elevated level of expertise and service to customers.
·Ensure regular business review meetings are scheduled with key customer accounts, minutes are recorded, and actions are completed in a timely manner.
·Process all sales transactions / operations quickly and efficiently in accordance with company procedures and policies, always with employees and customer safety as the uppermost priority.
·Ensure customers are fully supported by effective organisation and prioritisation of day-to-day activities.
·Liaise, maintain and build effective relationships with customers by telephone, email or face to face meetings.
·Process RFP documents, draft and issue proposal documents.
·Follow the New Product Introduction Process to ensure onboarding of new clients and products are accepted in line with company and site procedures.
·Implement Project Management Approach when necessary, utilising Wasdell project tools / programs where necessary.
·Ensure that at all times you take care of your health and safety and that of others by complying with Health and Safety obligations, particularly by reporting promptly any defects, risks or potential hazards.
·Managing and growing a portfolio of existing and new customers to take advantage of business opportunities and mitigate competition
·Assist the Commercial Department to provide excellent customer service to new and existing clientele while driving sales to meet revenue and KPI targets.
·Supporting the BD Team with the collation of data for Sales and Operation meetings
·Liaising with commercial, technical and production functions within the business unit to advise on future market requirements and trends
Requirements
·Proven experience in sales, business development or account management in a pharma/health market. Ideal industries may include the healthcare sector/pharma/nutritional
·Good technical knowledge, gained from experience or education
·Strong IT skills - particularly Excel and Word for accurate sales administration purposes
·Results-driven, with a strong 'can do' attitude
·Excellent interpersonal and presentation skills
·A good understanding or knowledge of Sales Force and ERP Systems would be advantageous
·Customer-focused and able to build relationships and trust with customers
This role would be an excellent opportunity for an individual with a strong background in account management or business development, to assist drive growth and diversification, ultimately strengthening this company's standing in the pharma/healthcare contract services market. This is a fast paced role in a dynamic business.
The Wasdell Group is today one of the largest and most experienced contract packaging suppliers to the healthcare, pharmaceutical and veterinary markets in Europe, supplying UK manufacturers and shipping to 47 countries around the world. The Wasdell Group provides the pharmaceutical and nutraceutical industries with solutions to a range of outsourcing requirements. Established in 1971, with multiple sites in the United Kingdom and employing over 800 people, the group offers an impressive range of technical, manufacturing, packaging and storage/distribution services.
If you would like to apply for this position, please email a copy of your CV to appointment@wasdellgroup.com.
42.5-hour week working 0800-1700 Monday – Friday.
Competitive Salary
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