Our client is looking for a proactive and organised Mortgage Case Manager to manage residential and buy-to-let mortgage applications from initial enquiry through to completion. You'll play a key role in coordinating with brokers, lenders, solicitors, and surveyors while ensuring a smooth and compliant process for all cases. This is a role working within a specialist lending team, ideal for someone with financial services experience and excellent communication skills. Key Responsibilities of Mortgage Case Manager: * Manage mortgage applications from enquiry to completion * Liaise with brokers, lenders, legal teams, and surveyors * Accurately input and maintain client data in the CRM system (GDPR compliant) * Perform Anti-Money Laundering (AML) checks and flag suspicious activity * Conduct customer care calls to ensure smooth processing * Attend internal and external (Teams-based) sales meetings * Maintain CPD standards through training and market research * Key information entry to lender portals and create checklists for cases * Set review dates to drive retention and re-sale opportunities * Support other departments with AML checks and specialist lending tasks Skills & Experience of Mortgage Case Manager: * Strong attention to detail and organisational skills * Excellent verbal and written communication * Confident using CRM systems and lender portals * Ability to work under pressure and manage multi...