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Be the voice of the customer at leadership level
Head of Customer Success | Data & AI Software | £90k–£110k + bonus | London (hybrid)
About the company
This is a turnaround story with serious momentum. Backed by world-class clients and a CEO who’s driven real change, they’re transforming how leaders use data and AI to drive strategic outcomes. The software is mission-critical to their customers, with 10-year lifespans and huge white space for growth. ARR from existing clients is set to more than double in the next 3 years.
About the role
You’ll be the most senior Customer Success hire, sitting on the leadership team and owning all things customer.
* Write the playbook, shape the model, and build the future team.
* Spend 90% of your time with clients, building real partnerships (expect exec-level QBRs and F2F time).
* Own retention, upsell, and adoption - working peer to peer with sales.
* Bring a strong voice into leadership, challenging the status quo and influencing product strategy.
* Be trusted to think, your view will count.
About you
* You have 5+ years Senior Customer Success experience for a complex enterprise software in a data-rich, tech-led environment
* You’re strategic and comfortable speaking to CPOs and engineers alike
* You’ve managed and built out a successful Customer Success team for a SaaS start-up/scale-up
* You have designed and implemented the Customer Success playbook and have demonstrable results
* You love small company pace and the opportunity to build from the front
Package
* £90,000–£110,000 base salary + performance-based bonus
* Future growth includes building a small team under you
* London-based with regular in-person customer time (UK and US travel expected)
Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level professionals. Specialist sectors include SaaS, DeepTech, FinTech, RegTech, AI, Data & Analytics, Financial Crime software, and more.
Arius Ltd is acting as an employment agency in relation to this vacancy.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Business Development, and Customer Service
* Industries
Software Development and IT Services and IT Consulting
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