Overview
Home Office - AO
Admin Officer
Location: Vulcan House Steel, Sheffield
Hybrid 60% office 40% remote. Full-time attendance is required for the duration of training (Hybrid working can only be permitted once approved by the manager and when they are satisfied that the candidate is ready to do so).
Pay: £13.85 per/hr
Working Days/Hours: Monday to Friday, 37.5 hr pr/w, 9am - 5pm
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.
Responsibilities
* Taking calls from members of the public on Windrush and compensation matters, offering accurate, empathetic advice as the first point of contact and acting as the link between customers and casework teams.
* Handling difficult or complex conversations with sensitivity and integrity, delivering a high-quality, customer-focused service that reflects the 'human face' of the Home Office.
* Providing administrative and direct customer support within the Complex Team, working closely with vulnerable customers to offer a tailored service throughout their Windrush journey.
* Working collaboratively with colleagues across all Windrush teams to support customers, including identifying vulnerabilities and helping individuals navigate their cases.
* Producing and maintaining accurate records of all customer interactions, including administrative support and initial registration of compensation claims.
* Managing all administrative tasks related to the customer journey, such as handling correspondence and communicating with customers in writing and by phone as required.
* Covering the Windrush Helpline's operating hours (9am-5pm) on a rota basis.
Requirements and Qualifications
* Required: Call Centre background
* Training: No annual leave during training period - 3 months
* Clearance level: SC + Basic DBS
* Role specific requirements: You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, Brook Street will interview the best candidates from within that group.
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