Reporting to the Head of Hub Operations, you will play a pivotal role in delivering a safe, compliant, and cost-effective operation within your hub. You’ll be responsible for executing the hub strategy and achieving key business outcomes through strong leadership and effective management of operational performance metrics.
What you’ll be doing:
1. Lead from the front, creating a visible and engaging leadership presence across the hub and your management team
2. Develop and deliver the hub strategy, driving performance across key areas including cost efficiency, compliance, people, and service
3. Plan and manage operational capacity to ensure demand is consistently met
4. Drive accountability across your team, ensuring high standards in service delivery, compliance, and cost control
5. Monitor and deliver SLAs and KPIs, proactively identifying risks and taking action to improve performance
6. Champion continuous improvement by introducing innovative, industry-leading ideas to enhance cost and service outcomes
7. Ensure all contractual, legal, and procurement processes are followed, including agency management and tendering
8. Support peak planning and ensure the hub is fully prepared to meet seasonal demands
9. Create a structured, high-performing environment through clear communication and defined standards
10. Lead, coach, and develop your team, building a motivated and flexible workforce
11. Partner with senior leaders, including HR, to deliver people strategies such as talent development and succession planning
12. Take ownership of health & safety and regulatory compliance, ensuring operational excellence and ISO standards are maintained
13. Support commercial teams with onboarding new clients into the hub
14. Provide insightful reporting (MI) to track performance, efficiencies, and progress against plans
15. Contribute to wider network transformation initiatives, ensuring timely delivery and measurable benefits
What we’re looking for:
Experience:
16. Extensive knowledge of parcel, transport, or hub sortation operations
17. Proven experience in an operational management role within a similar environment
18. Experience leading large teams
19. Confident presenting to and influencing senior stakeholders
20. Strong cross-functional collaboration experience
Skills & Attributes:
21. Excellent influencing and stakeholder management skills, up to Director level
22. Proactive mindset with the ability to identify opportunities and drive improvements
23. Strong project management capabilities
24. Confident communicator, able to present complex information clearly
25. Ability to work in a matrix environment and deliver results through others