Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Key Responsibilities
1. Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception/Concierge area is kept clean, tidy and welcoming and to five star audit standards.
2. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
3. To carry out duties in accordance with instructions by your FOH & Concierge Services Line Manager, Estate Manager/Supervisor/RFM.
4. To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties.
5. Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building.
6. Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors’ records.
7. Manage on site booking requirements for ke...