Responsibilities
* Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
* Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
* Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
* Schedule vehicles for appointments in the workshop efficiently and accurately
* Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
* Maintain precise and up-to-date customer records within our systems for effective service management
Qualifications
* Excellent communication skills, with the ability to engage effectively with customers and colleagues
* Demonstrated experience in delivering exceptional customer service
* Skilled at identifying customer needs and opportunities for upselling
* Excellent time management skills and the ability to work under pressure
* Previous experience in a target‑driven role, demonstrating the ability to meet goals
* Must hold a valid UK driving licence
About the Company
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect – Integrity – Transparency – Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
What we can offer you
* Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
* Save money every day with our exclusive retail discounts
* Drive a great deal with discounts on new and used cars, plus servicing offers
* Plan for the years ahead with our company pension scheme
* Balance home and work with our industry‑leading family‑friendly policies designed to help you spend more time with the people that matter
* Commute for less with our cycle‑to‑work scheme
* Prioritise your wellbeing with dedicated support for you and your family
* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
* Make a difference with a paid day to volunteer in your community
* Invest in your future with our company share purchase plan
* Earn financial rewards when you refer a friend to join the team
* Keep learning and growing with our training and development opportunities for everyone
* Life assurance with the option to increase cover
* We're open to flexible working options – just ask
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