Join the NHS Business Services Authority as a Degree Apprentice in Digital, Data and Technology. Based in Newcastle upon Tyne, you'll gain hands-on experience in agile digital service delivery, cloud technologies, and system development while working towards a Degree Apprenticeship in Digital Technology Solutions (Software Engineering pathway). You'll support critical systems, contribute to innovative projects, and develop both technical and business skills in a collaborative environment. Applicants must be eligible and committed to completing the degree apprenticeship program. This is a fantastic opportunity to earn while you learn, build a career in tech, and make a real impact on services used nationwide.
Eligibility Criteria:
* You must not currently be in full-time education or hold an existing qualification at the same or higher level in a similar subject.
* You must have the right to work in the UK and have lived in the UK/EU for at least three years, currently residing in England (as per government guidelines).
What do we offer?
* 27 days leave (increasing with length of service) plus 8 bank holidays
* Flexible working (we are happy to discuss options such as compressed hours or reduced hours)
* Flexi time
* Active wellbeing and inclusion networks
* NHS Car lease scheme
* Access to a wide range of benefits and high street discounts!
Main duties of the job
As a Degree Apprentice in Digital, Data and Technology, you'll join a dynamic team that designs, develops, and supports digital systems across the NHSBSA. From the start, you'll be involved in meaningful projects that help deliver and enhance digital services for both internal operations and external users nationwide. Working alongside experienced professionals—including software developers, software testers, platform engineers, and agile delivery teams—you'll gain hands-on experience in a wide range of technical areas. Your day-to-day work may involve developing new software, testing digital solutions, and analyzing technical issues.
At the same time, you'll be studying towards a Degree Apprenticeship in Digital Technology Solutions (Software Engineering pathway). This structured programme allows you to apply your academic learning directly to your role, with support from mentors and colleagues who are committed to your development and success.
This is a fantastic opportunity to earn a salary, gain a degree, and build a career in tech—while playing a key role in the delivery and improvement of digital services within our DDaT directorate.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments, and much more. Our services are used by NHS organisations, contractors, and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable, and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported, and respected. Wellbeing, diversity, and inclusion are at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours, and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job responsibilities
In this role, you are accountable for
1. Analyse, interpret, and report information and knowledge of technical subjects and concepts to influence decisions.
2. Manage your degree course workload and studies. Achieve good results within the University course.
3. Coordinate efforts with colleagues, effectively communicate to achieve a high standard across all aspects of the role.
4. Apply the appropriate methods and procedures for the development and testing of systems.
5. Design, develop, enhance, and test ICT systems in accordance with ICT standards and customer requirements.
6. Monitor and support the efficient and effective running of bespoke, third-party, and mixed services. Use incident, problem, request, and change management processes and systems to support successful implementation of system enhancements and fault resolutions.
7. Analyze and resolve business and technical problems and identify and assess solutions in a timely and effective manner demonstrating creativity and innovation.
8. Be aware of your own development requirements, proactively seek support and development opportunities to enhance your own skills and knowledge.
9. Communicate effectively at all levels to both technical and non-technical audiences, verbally and in writing.
10. Carry out research and development work to support future business needs, e.g., pilots, evaluation, and trials of new software packages or technologies.
11. Assist other members of the team and other teams within ICT and the wider delivery team where applicable.
12. Plan your own work activities to achieve work package objectives. Escalate as appropriate any issues or conflicting priorities which may impact deadlines.
13. Adhere to data protection and security policies.
14. Contribute to the quality process by actively participating in Quality Assurance reviews.
15. Determine and apply appropriate quality and environmental policies to support best practice.
16. Monitor own and others' health, safety, and security in accordance with Authority policies.
17. Ensure your actions support equality, diversity, and rights.
18. Participate in partnership working with other individuals, groups, and agencies.
19. Maintain knowledge of market trends and emerging technologies and business opportunities to assess their relevance and application in ICT. Knowledge and interest in computer systems, hardware, software, and procedures, in particular around systems development.
In addition to the above accountabilities, as post holder you are expected to
1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.
3. Encourage an environment where your own and colleagues' safety and well-being is promoted.
4. Contribute to a culture which values diversity and inclusion.
5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationships
Responsible to:
* DDaT People Manager
* Head of Software Engineering
* Delivery Manager
* Delivery team members
Key relationships and connections: Other staff within NHSBSA
Person Specification
Personal Qualities, Knowledge and Skills
* Must meet the apprenticeship providers entry requirements for the relevant degree qualification.
* Must be able to commit to completing the course of study.
* Team worker, co-operative, flexible, motivated, and hard-working.
* Problem solving, logical, quick learner.
* Analytical thinker.
* Good communication skills and comfortable working with others.
* Confident of academic potential (to degree standard).
* Knowledge of ITIL concepts.
Experience
* Can perform a range of varied work activities in a variety of structured environments.
* Experience of working in a group with individual responsibilities.
Qualifications
* Minimum of 5 GCSEs or equivalent at Grade C/4 or above including Maths and English.
* 120+ UCAS Tariff points.
* Must meet the apprenticeship providers entry requirements to the corresponding course.
* A Level or equivalent in Computing / IT subject or maths.
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