Job Description
We are recruiting 1 Weekend Document Production and Workflow Specialist for the night shift. This is a full‑time position dedicated to the following shift options.
* Tuesdays to Saturdays 21:00-05:00
* Saturdays and Sundays 21:00-05:00
* Wednesdays to Fridays 19:00-03:00, 20:00-04:00, 21:00-05:00
* Full‑time position (not freelance)
Due to the nature of this role, it can be performed mostly remotely with the expectation of coming into the Newcastle office as business needs require.
Role
Part of the GBS Document Production (GBS DP) team, responsible for delivering a first‑class professional document production and customer service to partners and fee earners across all Global offices, supporting a wide range of DP profiles.
Key Responsibilities
Providing an accurate and high‑quality DP service along with some Workflow Specialist duties during peaks on shift. Profiles of tasks vary across a large suite of legal and non‑legal work streams including, but not limited to:
* Producing high‑quality legal documentation using Clifford Chance templates or tailored as per requirements (incl. MS Word, PPT, Excel, and Adobe PDF)
* Document health checks, cleaning and converting
* Graphics/Charts
* Document conversions
* Offering Circulars, Legal Review Reports, Client Briefings, Technical Bulletins, Mail‑Merge, eMailers
* Cross‑reference checking
* Revisions and amendments
* Comparisons/black‑lining
* Copy typing
* Audio typing
Prioritise in accordance with agreed deadlines as submitted on ServiceNow (SNOW) and agreed with clients, demonstrating understanding of work and ability to carry out all DP tasks.
Operational coordination of Workflow and utilising the Workflow Application (SNOW), actively ensuring all relevant information is accurately logged and maintained, including personal time tracking, estimations, deadline management and document security.
Provide first‑level support for all client and team queries during this time regarding all work and workflow‑related issues, escalating to the GBS Management team as required and/or liaising with team members on shift.
Work seamlessly with the Firm's document management system, iManage, for document retrieval and return to system.
Produce high‑quality tasks, log and allocate tasks to Document Production Specialists when required.
Ensure "best practice" guidelines are followed at all times.
Liaise with all relevant departments:
* London
* Newcastle
* Delhi
* Hyderabad
* Virtual Assistant Teams (inc. EAs, TAs both in London and India)
Agree deadlines and lead on communications directly with clients, together with updating the Workflow Application with all relevant information to each request.
Apply software knowledge to all tasks and troubleshoot across GBS.
Team Support
* Work collaboratively with team members to ensure the provision of first‑class support services to fee earners globally.
* Establish, maintain and develop effective communication with team/colleagues globally.
* Complete any ad‑hoc duties as requested by GBS Management.
* Collaborate with Weekend GBS Shift Manager as required during periods of high volumes, escalating shift issues/complaints or highlighting pinch points.
Client Services
* Deliver exceptional customer service, present as proactive, friendly, helpful, willing and efficient at all times.
* Lead as first point of contact on client communications upon task submissions.
* Ensure all communications are efficient, timely and accurate across GBS.
* Coordinate GLB Exceptional Access/SPM requests.
* Efficiently capture information within SNOW and any other ad‑hoc spreadsheets/databases.
Qualifications
* Excellent copy and audio typing speeds.
* Intermediate working knowledge of Microsoft Outlook.
* Up‑to‑date experience of Microsoft Suite (Word, PowerPoint, Excel) to MS Office 365 Associate level – MOS Certified.
* Intermediate knowledge of Adobe Acrobat.
* Intermediate knowledge of Adobe suite.
* Solid experience within a professional corporate services environment.
* GSCE/O‑level standard or equivalent.
* Strong communication skills – ability to communicate clearly, persuasively and with sensitivity, both orally and in writing when dealing with lawyers, partners, practice assistants, trainees, paralegals and various support staff.
* Demonstrate using own initiative / judgement.
* Experience of meeting deadlines, prioritising a busy workload and working under pressure, especially when working alone or during the closing of deals.
* Ideally, solid document production experience.
* Previous experience within a legal environment would be an advantage.
Firm's Competencies
* Analytical Thought and Problem Solving
The ability to gather and analyse information, utilising the results of that analysis to make effective decisions and find innovative solutions.
* Communicating and Influencing
The ability to communicate clearly, persuasively and with sensitivity, both orally and in writing.
* Commitment and Self‑motivation
Commitment to Clifford Chance and its clients, demonstrated in the drive to improve both quality of delivery and personal performance.
* Leading and Developing Others
The ability to lead and manage others, both by contributing to the vision of the organisation and by enabling others to develop themselves.
* Organising and Managing Resources
The ability to plan and organise self and others effectively in order to meet business priorities.
* Working Relationships
The ability to form working relationships with others, both internally and externally of Clifford Chance, and to use those relationships to benefit both individuals and the business.
* Organisational/Strategic Thinking
The ability to see the role in the broader context of the business as a whole and its clients, and to use that knowledge to drive action.
Hybrid Working
Due to the nature of this role, it can be performed mostly remotely with the expectation of coming into the office only as business needs require.
What We Offer
When you join Clifford Chance, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family‑friendly benefits. For more information on what we offer specifically in the UK, visit our What We Offer page on our career site.
Equal Opportunities
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. We have a variety of flourishing employee networks which are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement. Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
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