A family-run and customer-focused fresh food provider is seeking an Account Manager to be responsible for some of our clients’ products and customers to ensure relationships and portfolio are effectively managed and to seek and develop new customer opportunities. The Account Manager will have previous experience working as an Account Manager or have worked in a similar target-led role. In addition, the Account Manager will have excellent communication, research, relationship-building, and negotiation skills. You will need to be able to travel around the UK and overseas.
Applications from ex-military personnel are strongly encouraged
Key Responsibilities
Manage customer relationships and P/L account in respect of your portfolio/category of products
Report and deliver insight on P/L performance versus agreed budgets
Ensure strong relationships with colleagues
Manage the marketing and sales of a portfolio of products
Carry out new product development and identify new products for existing and new markets
Ensure the delivery of Sales and Gross Trade Profit
Support other teams and departments when required
Understand and explore customer requirements
Effectively manage information flow between the customer and internal customers and departments
Respond to customer correspondence and prepare written proposals
Meet customers and suppliers to discuss and formulate plans, and negotiate promotional pricing and budgets.
Make written proposals and present them to the customer and your colleagues
Ensure customer requirements and expectations are managed and met
Identify trends and formulate strategies
Use PR resources to ensure the company is represented in trade and local press
Ensure that price audits are done when required
Comply with the company policy on suppliers
Work with procurement to optimise supply chain cost
Manage, direct, mentor and coach account managers, executives and assistants within your team
Communicate effectively with internal managers and departments whilst fostering good relationships
Deal with correspondence in your area of responsibility whilst maintaining constructive supplier and customer relationships and networking
Monitor customer complaints, investigate these and recommend a course of action
Ensure the administration associated with your area of responsibility is up to date
Meet deadlines, targets and objectives
Monitor the quality of customer service on a day-to-day basis
If needed, carry out other tasks as and when
Knowledge, skills and qualifications required:
Previous experience working as an Account Manager or similar
Have strong written and verbal communication and presentation skills
Good analysis, numeracy, and research skills
Good negotiation, time management, organisation, people management, and planning skills
Is commercially aware, adaptable, and financially aware
Have a sense of humour and have excellent customer service and relationship-building skills
Be able to work as a team and on one's own initiative
Be able to travel in the UK and overseas
Salary: circa £40,000 depending on experience
Benefits: Pension (3-5% matched), 25+8 holidays