Senior Product Manager
Overview
This organisation is building a suite of innovative payment products, including a digital wallet, contactless solutions, and payment processing tools.
Role Purpose
We are looking for a Senior Product Manager to lead the product area, owning the customer-facing mobile wallet experience.
This role focuses on how the wallet works end-to-end - from onboarding through to daily usage - ensuring a seamless, reliable experience delivered through mobile releases.
You will:
* Own and evolve the current wallet experience
* Lead the rollout of a new wallet version from early testing through to full release
* Operate effectively in a regulated, real-world environment
* Bring structure and clarity to ambiguous problem spaces
This role suits a strong generalist Product Manager who takes ownership, focuses on outcomes, and can navigate complexity.
Key Responsibilities
Product Ownership
* Customer signup, onboarding, and account setup
* Wallet balances, availability, and transaction history
* Core wallet actions (load, withdraw, transfer, account management)
* Wallet states, statuses, and user-facing outcomes
* Representation and clarity of payment activity within the app
* Error handling, edge cases, and user feedback
Regulatory & Operational Alignment
* Ensure wallet behaviour aligns with regulatory requirements across jurisdictions
* Translate compliance and risk requirements into clear product experiences
* Work closely with Compliance and Risk teams
Product Evolution
* Own the roadmap and backlog for the wallet
* Lead the development and rollout of the next-generation wallet experience
* Manage transition from early testing (e.g. friends-and-family) to full release
Day-to-Day Activities
* Define priorities and translate ambiguous inputs into clear deliverables
* Collaborate closely with engineering and design teams
* Deliver improvements through incremental, well-managed releases
* Plan around mobile release processes (versioning, approvals, rollouts)
* Ensure features are production-ready, including documentation and support handover
* Engage stakeholders across the business
* Use data, customer feedback, and incidents to continuously improve the product
Required Skills & Experience
* 4+ years’ experience as a Senior Product Manager
* Proven ownership of a customer-facing product or feature area
* Strong collaboration with engineering teams on systems, flows, and trade-offs
* Ability to balance user experience with operational and regulatory constraints
* Experience with mobile, platform, or API-driven products (desirable, not essential)
* Strong ownership mindset with a focus on outcomes
* Experience within financial services or regulated environments
* Self-starter with a positive, proactive attitude
Benefits
* Competitive salary
* Private health and dental care for you and your family
* Pension scheme
* Life assurance
* 26 days holiday plus bank holidays
* Professional development support
* Employee assistance programme
* Wellbeing and team events