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Clinic Coordinator - Shrewsbury Hearing Centre
At Hidden Hearing, the Clinic Coordinator (internally known as Branch Coordinator) provides exceptional customer service and a welcoming environment for all patients at our hearing centres. We are seeking a full-time Clinic Coordinator for our Shrewsbury Hearing Centre, working Monday - Friday from 9:00 am to 5:00 pm. The salary for this role is £25,352, with opportunities to earn a quarterly bonus.
Responsibilities
* Diary Management: Optimize appointment scheduling, confirm appointments, and coordinate with colleagues for effective diary management.
* Customer Support: Assist hearing care professionals in delivering outstanding customer care in our hearing centres, during home visits, and at clinics.
* Administration: Maintain customer records, ensure GDPR compliance, and handle reporting tasks, including stock records.
* Sales: Promote the Wellness program, accessories, and care plans through positive customer interactions.
* Customer Care: Deliver premium service by engaging warmly with customers, answering calls promptly, and building strong relationships.
* Branch Presentation: Maintain cleanliness and display literature appropriately, upholding brand standards.
Requirements
We are looking for an individual with the following qualities:
* A persuasive influencer with a friendly demeanor, skilled in achieving desired outcomes through positive interactions.
* Self-motivated and competitive, with a drive to meet and exceed targets.
* Logical, proactive, and capable of navigating challenging situations with ease.
* Personable and enthusiastic communicator focused on delivering exceptional customer service.
If you are ready to make a difference with your friendly and customer-centric approach, join our team at Hidden Hearing.
About Us - Hidden Hearing
We make a life-changing difference to people living with hearing loss through our exceptional colleagues.
Founded in 1968, Hidden Hearing is dedicated to providing the highest standard of care, with over 100,000 people trusting us annually for hearing tests and care. Owned by Demant, a global leader in hearing healthcare and technology, we embrace four core values: teamwork, trust, a can-do attitude, and innovation.
We employ over 650 people in the UK, including nearly 240 fully qualified Hearing Aid Dispensers. Our supportive, down-to-earth culture fosters a sense of family and community. We are proud to be the first dedicated hearing retailer recognized as a member of Investors in People for over 15 years, receiving the Gold standard in 2023.
We actively encourage employee engagement and reward you with a competitive salary, commission, and bonus schemes for excellent patient care. Ongoing training and development opportunities are available to help you grow and excel.
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About Audika Group
The Audika Group is the hearing care division of Demant, one of the world's leading hearing care retailers with over 3,500 clinics across 25 markets. Joining our team means working in an inspiring, international environment with diverse cultures and perspectives, alongside dedicated colleagues.
Who We Are
Hidden Hearing is part of the Audika Group, the hearing care division of Demant, with more than 5,000 experts worldwide. We combine global reach with local expertise and strong regional brands. Our team includes audiologists, managers, front-desk staff, and other professionals, all united by our mission: to help more people hear better with personalized care.
If you're passionate about helping people love their ears, we would love to hear from you.
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