Salary: £55,000 - 55,000 per year Requirements: I act as the primary service owner and decision-maker across critical business systems. I lead user groups and represent the organization at regional and national collaboration meetings. I drive system performance, functionality improvements, and service integration across departments. I own change governance, risk escalation, and compliance processes. I liaise with suppliers, delivery teams, and governance functions to align with operational and national strategies. I oversee SLAs, KPIs, and continuous improvement across the core digital policing ecosystem. I partner with Learning & Development teams to support training, user adoption, and cultural alignment. Responsibilities: I have proven experience managing large-scale ICT systems or services in a complex environment. I possess strong stakeholder engagement and service governance capability. I hold an excellent understanding of management systems like RMS (Niche), Pronto, or similar. I am familiar with service management frameworks (e.g., ITIL), GDPR/data protection, and cyber security. I have project management exposure (Agile, PRINCE2). I demonstrate confident leadership skills and the ability to represent the organization externally. Technologies: ICT Support ITIL Security More: We are seeking an IT Service Delivery Manager for a Public body based in Gloucestershire, offering a salary between £45,000 and £55,000, along with excellent benefits such as 24 days of holiday (increasing with length of service), enhanced maternity leave, a local government pension scheme, the option to purchase up to 10 additional days holiday, employee wellbeing initiatives, a Cycle to Work scheme, discounted gym memberships, and a Blue Light discount. As a strategic role, you will manage service delivery, drive improvements, and ensure systems meet operational and organizational needs. If you are interested in this position, please click 'apply'. We are a recruitment consultancy specializing in permanent and contract roles across various sectors including Engineering & Manufacturing, IT & Digital, Science & Technology, and Service & Sales. Please note that due to the high volume of applications, we can only respond to applicants whose skills and qualifications match this role. We are committed to providing equal opportunities and do not discriminate against any protected characteristics as defined by the Equality Act 2010. When advertising permanent vacancies, we act as an Employment Agency and act as an Employment Business for temporary or contract positions. last updated 11 week of 2026