Motor Claims Handler- Recovery Negotiator Location: Bexhill Contract: Hybrid - Working up to 4 days from home Hours : 37.5 Hours. Monday- Friday Salary: Starting at £27,750 with opportunity for progression. Role Purpose: Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers. Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount. As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more. Job Details: Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims. Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures. Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately. Investigate liability and make informed decisions on claim outcomes, including admissions or disputes. Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards. Work towards individual and team KPIs, contributing to overall business performance and continuous improvement. Essential skills we would love you to have: Previous claims or recovery experience is advantageous, but full training will be provided. Strong customer service skills with a background in telephony-based roles. Excellent attention to detail and accurate data entry capabilities. Solid administrative skills with a proactive and organized approach to work. Good IT proficiency, particularly in Microsoft Excel, Word, and Access. Proven problem-solving ability and a track record of delivering results. Why become a part of the Hastings Direct family: Up to 5% annual discretionary Bonus We promote a relaxed, friendly & diverse working environment Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee Refer a friend scheme - earn £500 for every friend you refer We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days) As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. For this position, we're regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers site. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.