Together we are Trusted to Serve Scotland.
How’s this for job satisfaction? At Scottish Water we look after Scotland's most precious natural resource. From source to tap, we’re guarding Scotland’s reputation for refreshingly pure water, and caring for our environment at the same time.
Sound good? We're looking for a self-motivated, flexible individuals to join our Customer Excellence and Resilience team within the Wholesale Arena (Metering) based in Aberdeen or Inverness. You'll help transform the way we deliver wholesale services across Scotland - improving the experience of our Licensed Providers and non-household customer and supporting our ambition to be a truly great wholesaler.
You'll be part of a collaborative and experienced team that leads both proactive and reactive wholesale activity. You'll work closely with teams across Scottish Water, including the Wholesale Service Desk, Revenue & Wholesale, and our Alliance Partner Clancy, to modernise how we operate and build strong relationship across the business.
You'll also play a key role in leading and developing your team, helping to foster an open, transparent and learning culture with everyone can do their best work.
What you'll do
This is a leadership role where you'll support your team to deliver great results, every day. You'll focus on people first - motivating, coaching and developing colleagues to ensure they have the right skills and behaviours to succeed. You'll help embed performance management practices and drive improvements that support both our regulatory obligations and internal goals.
You’ll also be a key voice in identifying best practice, challenging the status quo and helping us implement more effective ways of working. Root cause analysis will be part of your toolkit, helping reduce escalations, improve customer satisfaction and grow our team capability.
Relationships matter in this role. You’ll be building strong partnerships across the business, sharing insight and working together to improve how we deliver for our customers. And you’ll help champion a culture of continuous improvement within the Wholesale Arena – always looking for opportunities to improve the service we offer.
What you’ll need
You’re a people-focused leader who knows how to bring the best out of a team. You’ve got experience managing teams through change, and you’re trusted to make good decisions, even under pressure. You know how to plan and prioritise work to meet external demands, and you understand how to lead with clarity, fairness and consistency.
You’re confident communicating with others – whether presenting ideas, listening to feedback or bringing people together to solve problems. You’ve got an eye for detail and a proactive, solution-focused mindset, always looking for better ways to deliver for customers. You’re collaborative by nature and know how to build strong working relationships across teams.
Most importantly, you bring energy, commitment and a leadership style that reflects our values: Bold, Caring, Responsible and Inspiring.
Looking out for you
While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.
You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.
When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.
For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.
As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.
The not-so-small print
This role will be a Grade 7. If you’re new to Scottish Water, you’ll join us on a starting salary of £41,000. Performance-driven pay progression would then allow you to move through the range to a maximum of £51,970.
Your working pattern would be Monday to Friday with some weekend overtime when needed.
If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on Sunday 8th June 2025 .
Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer.
A few final things worth knowing…
Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!
Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.
As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.
Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.
We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk
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