A vacancy has arisen at Castlefields Health Centre for the role of a Medical Receptionist / Care Navigator.
The post is for 37 hours per week and to suit the needs of the business, the hours will be worked between 08:00 and 18:30, Monday to Friday.
Main duties of the job
Experience of dealing with the public is essential. The successful candidate will possess a calm, kind and caring manner, have the ability to work under pressure, be organised, have a willingness to learn and the ability to use computer systems. Experience of Emis Web would be a great asset but is not essential.
About us
Castlefields Health Centre is based in Runcorn, Cheshire, and is a high achieving 8 Partner PMS practice dedicated to serving a deprived population. Part of Runcorn PCN, we provide a caring service to our 15,000 patients and are recruiting an enthusiastic Care Navigator.
Our clinical team includes 8 GP Partners, 6 Salaried GPs, 3 ANPs (one specialising in care of over 75s, another in mental health), 3 Practice Nurses, HCAs/Assistant Practitioner, Practice Employed Counsellor, Clinical Pharmacist, SCIP Worker, Community Matron and Wellbeing Enterprises for Social Prescribing. We are proud to excel with QOF and participate in enhanced services. We are a training Practice with GP trainers. If you would like to know more or arrange a visit, please contact us.
Deputy Practice Manager
Tel: 01928 842 769 (Days of work: Mon, Tue, Thu, Fri)
Job responsibilities
* To carry out a range of reception and administrative tasks on a day to day basis
* Assist Patients with accessing medical care via Accurx Total Triage.
* Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way.
* Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Acknowledge a patient\'s arrival at the reception.
* Ensuring that the appointment system is run efficiently.
* Monitor the flow of patients to and from consulting rooms.
* Use the EMIS Web system for all patient related activities.
* Deal with general enquiries, explain procedures and make new and follow-up appointments.
* Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery.
* Participate on a daily basis in task management and keep tasks up-to-date.
* Sort mail, scan letters, file records.
* Handle email correspondence.
Experience
* Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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