Customer Success Executive Location: Newry (Office-based) Salary: £28,000-£30,000 per annum (depending on experience) Contract: Full-time, Permanent About the Company Happy Jobs NI are delighted to be representing a growing manufacturing company based in Newry that's passionate about delivering quality products and exceptional customer service. As their business continues to expand, they're now seeking a dedicated and personable Customer Success Executive to join their team and help ensure every customer interaction runs smoothly from start to finish. This is an exciting time to join the business as they continue to grow and evolve, offering excellent career development opportunities for motivated individuals who want to progress and build a long-term career within a supportive and forward-thinking team. The Role This is a varied and fast-paced position that sits right at the heart of the business. You'll be the first point of contact for customers, suppliers and visitors, managing front-of-house operations while providing vital administrative and customer support across departments. From answering enquiries and processing orders to coordinating deliveries and maintaining accurate records, you'll play a key role in ensuring customers receive the highest level of service and support. Key Responsibilities Act as the first point of contact for customer enquiries via phone, email, and in person Manage incoming calls and visitors, ensuring a professional and welcoming experience Process sales orders and liaise with production and dispatch teams to ensure timely fulfilment Maintain and update customer records, databases, and documentation Support general office administration including filing, data entry, and correspondence Coordinate courier collections, deliveries, and supplier communications Provide proactive support to colleagues and management teams as required About You We're looking for someone who enjoys engaging with people, takes pride in their work, and thrives in a busy office environment. You'll be highly organised, a strong communicator, and confident using IT systems to manage customer information and orders. Previous experience in a customer service, reception, or administrative role would be ideal - particularly within a manufacturing or distribution setting - but what matters most is your enthusiasm, reliability, and willingness to learn. If you've previously worked in roles such as customer service executive, reception administrator, front office coordinator, customer support officer, or client relations assistant, this could be the perfect next step in your career. How to Apply If you're a friendly, organised professional who enjoys making a difference in every customer interaction, we'd love to hear from you. Apply today through Happy Jobs NI, and a member of our team will be in touch to discuss the next steps. Skills: Customer Service Administration Communication Order Processing Receptio