Your new role
1. Covering afternoon reception, working Monday to Friday (13:30–18:00)
2. Wee visitors to the campus, build an understanding of service user requirements and support their travel to destinations throughout the campus.
3. Provide a professional and efficient switchboard service, responding to all internal and external calls.
4. Support with general enquiries, taking and relaying messages, receiving and issuing access cards and keys.
5. Assist with events taking place on campus and support attendees.
6. Process vehicle bookings, visitor parking and operate vehicle access barriers.
7. Support with administrative tasks and responsibilities of the Campus Services Team
What you'll need to succeed
8. Excellent understanding of how to provide superb customer care, supporting enquiries in a courteous, helpful and informed manner.
9. Clearmunication skills written, over the telephone and in-person, able to interact with, and manage the expectations of a variety of service users.
10. Experience of answering and transferring telephone calls.
11. Able tomunicate in the medium of Welsh (highly desirable)
12. Working knowledge of Microsoft Office packages including Word, Excel and Outlook.
What you'll get in return
13. £ per hour
14. On-site parking
15. Accessible via some public transport routes
16. 3 month temporary role with possible extension