Working with one of our prestigious clients, we are looking for a Deskside Support Technician
Primary Responsibilities:
* Technical Support: Deliver first and second line support for IT infrastructure, prioritizing helpdesk tickets, phone calls, and walk-ups.
* Service or change requests
* Incident resolution
* Scheduled daily, weekly, and monthly tasks
* Installation & Configuration: Install and configure new hardware and software, maintaining infrastructure standards.
* Troubleshooting: Diagnose and report faults in end-user devices.
* Reporting: Update the IT Infrastructure Operations Manager on progress, escalating outages, major delays, and serious issues.
* Administration: Complete IT administration tasks, including user account creation, group amendments, leavers process, and resource allocation.
* Updates & Patches: Assist with applying operating system updates and patches.
* Documentation: Maintain and update the Infrastructure team’s documentation library.
* Security: Ensure IT security policies and procedures are enforced, raising staff awareness.
* Out-of-Hours Support: Provide support for application deployments and upgrades on a rota basis.
* On-Site Support: Act as a point of contact for third line support teams, performing activities such as patching, power cycles, and drive replacements.
* Travel: Visit various office locations as needed to provide on-site support.
* Team Collaboration: Work closely with colleagues to maintain a high-performing team.
* Knowledge Sharing: Distribute knowledge within the Infrastructure team to aid personal development and IT infrastructure improvement.
* Training & Development: Maintain a technical advantage through continual training and personal development.
* Business Strategy: Understand the business strategy and contribute to overall goals through infrastructure development, improvement, and support.
About You:
Skills & Tools:
* Excellent PC support skills, including broad knowledge of Windows Client OS, Office 365 Apps, and third-party desktop applications.
* Proficiency in installing and configuring end-user devices.
* Logical and methodical problem-solving abilities.
* Strong experience supporting Azure AD/Entra ID.
* Expertise in supporting and troubleshooting Microsoft 365, Exchange Online, and Microsoft Teams.
* Experience with Intune support and troubleshooting.
* Familiarity with server and desktop hardware installation and utilization.
* Strong customer service skills.
* Excellent written and oral communication skills.
* Proven track record of delivering commitments.
* Knowledge of industry-recognized IT and support practices.
* Understanding of IT infrastructure technologies, including DNS, DHCP, routing, and TCP/IP.
Qualifications:
* Microsoft certifications related to M365, Intune, Entra ID/Azure are highly advantageous.
Salary & Benefits:
* Up to £35,000
* Discretionary Bonus
* Pension - 7.5% / 8%
* Access to online training modules and the ability to study for qualifications
* 27 days of annual leave, plus UK bank holidays
* Plus Many More