Job Description
As a Supervisor, you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan to ensure yield opportunities by actively managing fleet volumes and labor resources based on demand. The Supervisor will analyze and continuously improve financial performance by capturing growth opportunities and maintaining low cost levels.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
* Provides world-class customer service, creating a friendly, welcoming experience through personalized interactions. Supports and manages customer queries at the counter.
SELLING
* Demonstrates outstanding selling skills to meet customer needs while identifying and maximizing revenue opportunities to achieve targets daily, weekly, monthly, and annually. Understands the local market and actively delivers on sales opportunities.
CONTROL & AUDIT
* Adheres to company SOPs for all rental and return procedures to ensure full compliance, including control of customer data under GDPR. Ensures rentable standards are met and any damages are documented upon return. Ensures compliance with health & safety, financial audits, and training requirements.
FINANCIAL ACUMEN
* Understands and contributes to the location's P&L to maximize profitability.
TEAM MANAGEMENT
* Manages the team daily through one-to-ones, feedback, and support. Celebrates exceptional performance publicly to foster a high-performance culture.
FLEET & RESOURCE PLANNING
* Plans fleet volumes and labor resources in line with demand. Trains team members and collaborates with other departments to develop the location.
PROBLEM SOLVING
* Resolves a variety of issues escalated from the team using Hertz’s proven customer service tools and methods.
Qualifications
* Previous customer service and sales experience essential.
* Operational experience in a similar environment desirable.
* Previous supervisory experience desirable.
* Demonstrates a customer service focus and inspires others to achieve higher levels.
* Supports team through change and seeks continuous learning opportunities.
* Understands organizational revenue generation and owns financial outcomes.
* Acts with integrity, provides a positive example, and communicates straightforwardly.
Hertz is an equal opportunity employer. All applicants must have the legal right to work in the UK (valid passport or relevant visa).
Your benefits: Fuelling your journey
* Monthly incentive scheme
* 33 days holidays (including Bank Holidays)
* Career development opportunities across Hertz UK and Europe
* Support for further education such as degrees or Masters
* Staff discounts across Europe
About Us
The Hertz Corporation operates multiple car rental brands across approximately 9,700 locations worldwide. It is one of the largest airport vehicle rental companies, with a globally recognized brand.
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