Overview
As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. You may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments. The goal is to provide excellent customer service and ensure customers leave happy with eyewear that fits and meets their vision needs. Vision Express is part of the EssilorLuxottica family, the global leader in the design, manufacture and distribution of lenses, frames and sunglasses.
We are open to discussing flexible options for your ideal working week to fit around commitments or a compressed week.
Responsibilities
* Provide excellent customer service with personalised assistance, addressing customer needs and concerns
* Communicate clearly to translate professional terminology into language understandable to customers
* Maintain accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
* Work as part of a store team and collaborate with colleagues across the store
* Handle pressure and manage challenging situations in a fast-paced retail environment
* Demonstrate confidence, passion, drive and enthusiasm
* Have knowledge of optical products and services (frames, lenses, contact lenses) and promote them to help achieve store targets
* Arrange and maintain an organised, visually appealing store environment in line with marketing guidance
Qualifications
* Experience in providing customer service and assisting customers with eyewear and optical products is desirable
* Strong communication and rapport-building skills
* Attention to detail with accurate record-keeping
* Ability to work well in a team and in a fast-paced retail setting
* Interest in optics and ability to explain products and services to customers
Benefits
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually with eligibility from day one of joining us
* Opportunities to get involved in charitable initiatives
* Discounts for friends and family
* Employee Assistance Program with confidential support
* 33 days annual leave (increasing with service) with holiday buy/sell option
* Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness, Dental)
* Opportunities to join company-wide knowledge sharing and internal channels
* Flexible lifestyle benefits (Gymflex, Dining Cards, travel discounts, Experience Days, Cycle to Work)
* And more
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