Senior Customer Analyst - CDM
Location: London
Salary: Up to £70,000 + discretionary bonus
Benefits: Pension up to 12% (8% employee contribution)
We are looking for a Senior Customer Analyst to join a leading global online marketplace. This role focuses on understanding, optimising, and growing the customer base through data-driven insights, particularly around loyalty, retention, and acquisition.
What You'll Do:
* Analyse customer behaviour across the lifecycle using SQL and modern analytics tools.
* Deliver actionable insights through dashboards and storytelling (Tableau/Looker).
* Run and evaluate A/B and multivariate tests to inform marketing and growth strategies.
* Support growth targets by identifying opportunities to move customers through lifecycle stages.
* Collaborate with marketing and senior stakeholders to influence customer strategy.
What We're Looking For:
* Advanced SQL and experience with a dashboarding tool.
* Proven experience with customer analytics projects: single customer view, segmentation, churn, acquisition, LTV.
* Desirable: Python for stats analysis, experience designing and running A/B tests.
* Experience in e-commerce or tech environments with modern data stacks is a plus.
Find out more and apply via the link below.