We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success!
To excel in this role you need to have previous experience working in a busy dealership environment.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Benefits
* Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
* Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
* Pension: Benefit from a generous employer pension contribution of up to 7%.
* Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
* Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
* Family‑Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
* Employee Assistance Programme: Prioritize your well‑being with access to counselling, practical information, and digital resources.
* Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well‑being for our Stellantis &You UK employees.
* Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
* Training Opportunities: Access a range of training initiatives and e‑learning resources to support your professional development.
* Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
* Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
* Paid sick leave upon completion of Probationary period.
Role Description
* Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
* Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Develop the skills, knowledge and career progression of team members.
* Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
* Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
* Make an impact across the department and whole dealership.
Let’s Work Together
* Manufacturer owned dealership opportunity.
We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm
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