Why join us
Joining Sainsbury's as the Central Digital Operations Lead offers a unique opportunity to play a pivotal role in coordinating and enhancing our Groceries Online propositions, ensuring operational excellence and a seamless customer experience. As a subject matter expert, you will collaborate with various stakeholders, influence change, and drive continuous improvement within a dynamic retail environment. With the support of a dedicated team and access to resources, this role provides a platform for growth, innovation, and making a tangible impact on our operations while delivering exceptional service to our customers.
What you need to do
* Maintain procedural and labour documentation for work streams.
* Support the maintenance and updating of relevant systems (e.g., ILS, DOP, Our Sainsbury’s).
* Ensure timely updates of risk assessments due to process or procedural changes.
* Collaborate with teams to achieve targets and plan for growth and change.
* Support, coach, train, and advise retail operations to ensure a market-leading customer experience.
* Ensure propositions follow all safe and legal processes, creating a safe working environment.
* Manage key events and trading periods (e.g., Christmas, Easter, summer trading).
* Support new store openings and manage user acceptance testing for system changes.
What you need to know (essential skills)
* Subject matter expert on all aspects of Groceries Online operational process, policies, and standards.
* Familiarity and experience with Groceries store-facing systems.
* Proficient with PowerPoint, Word, Excel, Outlook, Co-Pilot.
* Thorough understanding of business performance and ability to communicate its impact to colleagues.
What you need to show
* Attention to detail and ability to identify opportunities to improve team service.
* Adaptability to a fast-paced retail environment.
* Strong communication and stakeholder management skills across all management levels.
* Ability to meet deadlines and targets.
* Flexibility to adjust workload and timescales at short notice.
* Proactive prioritization and multitasking skills.
* Self-directed work approach, planning and prioritizing workload independently.
Qualifications
We are committed to inclusivity and supporting your development. We offer flexible working, celebrate extra efforts, and provide a range of benefits including colleague discounts, pension schemes, life cover, performance bonuses, holiday allowances, season ticket loans, cycle schemes, health plans, salary advances, and more. We support family leave with up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. For more details, visit www.sainsburys.jobs. Please note, eligibility criteria may apply.
Responsibilities
Our retail operations team is the vital link that keeps everything running smoothly across store facing, labour, transformation, online, delivery, and contact centre functions. It’s a fast-paced environment requiring flexibility, innovation, and teamwork to continually improve and adapt. Your role will be key in transforming this part of our business and ensuring excellent work-life balance for all team members.
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