Job Description
Ensure that Guest expectations are met or exceeded;
Promote the hotel & its services in a positive manner;
Maintain Check In/Out of guests by following Hotel procedure including completion of registration requirements and allocation of rooms;
Maintain procedures for cash handling, telephone bookings, admin etc;
Maintains safe and clean reception area bycomplying withprocedures, rules, and regulations;
Promptly dealing with guest enquiries,requestsand complaints;
Liaising with all departments to ensure a positive guest experience i.e. Transport, Housekeeping;
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs;
Contributes to team byaccomplishingtasks / requests as required;
Promptly report maintenance issues;
Upsell asrequiredto maximise revenue;
Maintains security by following procedures; be aware of security protocol in case of emergency;
Attend and actively contribute at team meetings;
Ensures continued knowledge development of themselves;
Nightshift and flexibility to work various shifts; days and evenings
Adhere to company guidelines on all staff policies such as Dress Code & Appearance
TPBN1_UKCT