About Argenta
Argenta Group is headquartered in London and has a presence in Australia, employing over 280 people globally. We are proud of our unique and rich history of trading in the Lloyd’s market, both as a Syndicate and Members’ Agency, and to be part of the Hannover Re Group. Our long standing workforce are our greatest asset; the expertise and knowledge they bring has resulted in our successful track record and continues to shape our future growth strategy.
About the role
* An exciting opportunity to join Argenta’s specialist claim team, in a role focussed on Liability and FinPro classes of business.
* Reporting into the Chief Claims Officer, the successful candidate will be responsible for managing a varied claims portfolio consisting of international (mainly US) Casualty, Professional Liability, D&O/Financial Lines, Marine and Energy Liability.
* Responsibility for efficiently handling complex claims on a lead and agreement party basis, including where dispute resolution or litigation is involved.
* As the Claims Manager, you will be required to manage, mentor and develop team members, to aid their career development plans.
As the Claims Manager – Liability and FinPro, your key responsibilities will involve
* Proactively handling lead and agreement party claims from first advice to settlement to ensure delivery of the Argenta’s claim commitment and achieve good outcomes.
* Fostering good relationships with policyholders, brokers, underwriters and reinsurers, and drive excellent customer service.
* Ensuring that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and salvage opportunities.
* The strong ability to prioritise where necessary, identifying deadlines, stipulated by lawsuits, demand letters and claims queries.
* Actively participating in client meetings and market meetings, representing Argenta and delivering on the claims proposition
* Working closely with underwriters providing feedback on claims issues, trends and market intelligence.
* Identify and report claims related issues to the Chief Claims Officer where necessary and providing support, as required.
* Providing case specific direction, mentoring and developing team member(s).
* Inspiring and managing team members to have high levels of employee engagement and business outcomes by taking action that supports a high performance, equitable and inclusive culture.
* Working with team members to proactively achieve the claims team strategic objectives, aligned to Argenta’s strategic vision.
* Undertake any other related duties as may be reasonably required.
* Working for a regulated Company, you will be expected to perform your duties to the highest of standards, in accordance with the following Conduct Rules as specified by the FCA:
You must act with integrity
You must act with due care, skill and diligence
You must be open and co-operative with the FCA, PRA and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must observe proper standards of market conduct.
About you
* A sound understanding of the Liability and/or FinPro insurance sector.
* Experience in handling claims arising from relevant lines of business.
* Previous experience of insurance products as either a senior claims handler or broker.
* Strong understanding of relevant sector policy wordings.
* Experience mentoring and/or managing team members.
* Sound computer skills including Microsoft Outlook, Word and Excel and use of a London Market claims management system.
* Excellent communication skills and capable of credibly speaking to clients, internal and external stakeholders and leading market meetings and settlement negotiations.
* Positive and enthusiastic attitude.
* CII qualified or equivalent professional qualification.
Behaviours
These five behaviours sit at the heart of how we work at Argenta:
Supporting each other
Treat each other with dignity and respect, valuing our differences, so we can all be ourselves and achieve our goals.
Generating creative solutions
We do not settle for things that are not right; we do not walk by, we seek creative solutions.
Owning the delivery
We set clear objectives and deadlines; we are accountable and own the delivery end to end, knowing others will too.
Being Committed
High performing professionals, recognising the importance of wellbeing and balance in our lives.
Building longstanding relationships
Collaboration with our clients and those we work with is key; we work as a team to ensure the best outcomes.