Overview
Training Department Support Officer X 2
Location: Just outside of Banbury, Oxfordshire
Type: Full-time / Temporary to cover ongoing sickness
Start Date: ASAP
Driving Licence: Highly Desirable
Schedule: Monday to Friday 9am - 5pm
Pay: £14 per hour
A respected UK charity is seeking a highly organised and empathetic individual to join its Training Department as a Support Officer. This is a varied and rewarding role supporting life-enhancing services and volunteer programs across the organisation.
Key Responsibilities
* Act as the first point of contact for public enquiries via phone, email, and in person.
* Administer applications for service users and volunteers across multiple programs.
* Provide day-to-day administrative support to departmental teams and managers.
* Offer guidance to clients and volunteers on practical matters including insurance, access, and aftercare.
* Organise training courses, workshops, and public information sessions.
* Support the delivery of regional and national charity events.
* Maintain accurate records and produce departmental statistics.
* Assist with documentation updates and digital platform development.
* Ensure GDPR compliance and manage insurance-related administration.
* Handle departmental ordering, invoicing, donations, and expenses.
* Support emergency management and transition processes.
* Draft correspondence and oversee mailing operations.
* Carry out other administrative duties as required.
Key Skills & Experience
* Proficient in Microsoft Office (Word, Excel, Outlook, Access) and database systems.
* Strong understanding of GDPR and data protection.
* Excellent communication skills across diverse audiences.
* Empathetic, detail-oriented, and calm under pressure.
* Flexible and able to embrace change and solve problems effectively.
* Team player with a proactive attitude.
Requirements
* Full UK Driving Licence is highly desirable
* Understanding of safeguarding principles and their application
* If you are available for immediate / ongoing temporary work, APPLY NOW
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