Job Description – Head Housekeeper
Company: Crafted
Reporting to: Front of House Manager and COO – Acting GM
Location: Powdermills Hotel, Battle
Type: Full-Time
We’re not hiring people to fill a seat or add to our
headcount. We’re hiring people to craft our culture, ethos and success. This is
a big deal for us, and we know it’s a big deal for you: a new role defines how
you spend your days, who you spend them with, and what your future looks
like.
Together, we’ll shape each other’s entire trajectory.
That deserves thoughtfulness, empathy and respect. It’s why this job
description is deliberately detailed. We want you to know exactly what you’re
stepping into. The challenges, the opportunities, the quirks of the role, and
the kind of impact you’ll have.
Us
Crafted is a series of life-friendly hotels and spaces
where guests can be themselves and fill up on the good stuff: nature, food,
wellbeing, craft, people and play. We hope to open several hotels in the coming
years, with our first coming in summer 2025: Crafted at Powdermills, East
Sussex.
More specifics will follow as planning and pieces fall
into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to
autopilot and go through the motions. We’re busy but not on the things we love
doing, we spend more time on our phone, and we misplace our bounce and
spark.
In short, Dr Evil’s stolen our mojo.
We all need a tune up now and again. To escape to
somewhere that makes us feel totally at ease. Not so we can step away from
life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations
that people come back to again and again because it’s where they feel good
about life. Somewhere to work on life, come together, and connect locally.
You
Crafted’s culture will be inclusive and agile but with
ambitious goals and a start-up mentality. We need to execute brilliantly from
day one and every team member will contribute wherever they are able.
We’re seeking an exceptional Head Housekeeper to
join our team at Crafted. Reporting to the Front of House Manager, you will be
responsible for overseeing the housekeeping team and ensuring the hotel’s
cleanliness, organisation, and hygiene standards are always at the highest
level. This includes all rooms, suites, lounges, the pub, the restaurant, and
all public areas. You will ensure that our guests receive exceptional service
by maintaining impeccable standards of cleanliness and comfort throughout all
areas of the hotel.
That said, as Head Housekeeper, your primary
responsibilities will be to:
·
Overseeing the housekeeping department
across the entire site, ensuring all rooms, suites, lounges, the pub,
restaurant, and public spaces are cleaned and maintained to the highest
standard.
·
Leading, motivating, and managing the
housekeeping team, ensuring tasks are completed efficiently and with attention
to detail.
·
Ensuring timely room turnover and
cleanliness, managing laundry schedules, and maintaining high standards of room
preparation.
·
Developing and implementing cleaning and
maintenance schedules to keep the hotel at its best.
·
Ensuring that all guest-facing areas,
including bathrooms, corridors, and public spaces, are kept spotless and
inviting.
·
Developing and maintaining inventory systems
for cleaning supplies, linen, and guest amenities, ensuring these are always
restocked.
·
Collaborating with other departments,
including reception and food & beverage, to coordinate tasks and ensure
guest satisfaction.
·
Conducting regular checks of guest rooms,
public areas, and back-of-house facilities to maintain Crafted’s high
standards.
·
Providing training and development
opportunities for housekeeping staff, ensuring they are up to date on company
policies and best practices.
·
Ensuring health and safety standards are met
and maintained in all housekeeping activities.
·
Reporting to the Front of House Manager
regarding housekeeping operations, including any issues, staffing needs, and
supply levels.
·
Managing housekeeping budgets, minimising
costs where possible without compromising quality.
·
Addressing guest feedback related to
cleanliness and resolving any issues promptly and professionally.
We’re looking for someone with:
·
Extensive experience of housekeeping in
hotels.
·
Strong leadership and team management
skills, with a passion for coaching and motivating others.
·
A keen eye for detail and a commitment to
maintaining a high standard of cleanliness and presentation.
·
Excellent organisational skills, with the
ability to manage multiple tasks and priorities effectively.
·
Strong communication skills and the ability
to collaborate with other departments to ensure smooth operations.
·
Experience in managing budgets and
controlling costs within a housekeeping department.
·
Knowledge of health and safety regulations
related to housekeeping and guest areas.
Together
We hire people with personality who have a desire to
continuously learn. Each person should bring themselves to work to shape our
culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and
staff, we prioritise teamwork over titles: no one’s too important to lend a
hand, or to new to have a good opinion. We need low egos but high expectations:
people who are humble enough to jump in, and serious about making an impact.
Three values we’ll expect you to live by:
1. Enjoy
it: it’s still work, but if you’re having fun then so are our guests. It’s
ok if you’re humming behind the bar or moving with the music.
2. Own
it: whoever you are, and whatever your role, someone’s enjoyment is in
your hands. Always keep an eye out.
3. Improve
it: ask for feedback (and don’t be scared of what follows), and be
curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and
Governance (ESG) principles are integrated across these three values.
Contact Details : careers@staycrafted.com