Job description
When applying for this position, it is essential that you read the job description and person specification fully.
About StrongGuard Security UK
StrongGuard Security UK is an accredited, multi-faceted and award-winning national security and risk management provider, specialising in Manned Guarding, Monitoring & Response, Risk Services, Consultancy and Technology.
As an SIA Approved Contractor & Equal Opportunities employer, we are committed to equality, diversity and inclusion under the Equality Act 2010. We welcome applications from all backgrounds and do not tolerate discrimination. All candidates will be treated fairly throughout the recruitment process.
We offer a guaranteed interview scheme for over 50's, disabled applicants and ex service personnel, who meet our minimum selection criteria at each stage of the selection process.
Job Specifics
Job Title: Patrol & Response Officer
Location: Runcorn, Cheshire, England
Job type: Permanent Zero Hour Contract
Additional hours may be available, subject to business and site demand.
Salary: £100.00 Per Week
Job reference: SGS-OPS
Reporting to: Line Manager
Closing Date: October 1, 2025
Summary
We are seeking an experienced patrol & response Officer in Runcorn.
As a patrol and response officer, you will play a critical role in safeguarding our customers' premises and assets. Operating as part of our mobile team, you will be responsible for carrying out scheduled and reactive security duties, including patrols, lock and unlock services, alarm responses, and lone worker support. This is a dynamic role that requires professionalism, vigilance, and the ability to respond effectively to both routine and emergency situations.
This is a permanent contract position; therefore, applicants need only apply for this role if they are flexible covering nights, weekends, and bank holidays.
Our team is our greatest asset, and we value our team. We encourage learning and progression through our comprehensive induction programme, as well as continual professional development through on-going training to develop new and existing skills and encourage career progression.
Roles and Responsibilities:
The main duties of the patrol & response officer is to safeguard our clients premises and assets.
* Locking and Unlocking: Opening and closing the clients premises in accordance with the site-specific assignment instructions and agreed schedules.
* Alarm Response: Attending alarm activations promptly, conducting thorough site inspections, and taking appropriate action including resetting on-site security systems.
* Mobile Patrols: Carrying out scheduled and random mobile patrols of the clients premises, ensuring visible deterrence and compliance with assignment instructions.
* Lone Worker Support: Providing welfare checks and support to lone workers including the clients staff and contractors, ensuring their safety and wellbeing while on duty.
* Incident Management: Accurately report attendance and escalating incidents, maintaining clear communication with the national control centre (NCC).
* Customer Service: Acting as a professional representative of the company, maintaining a high standard of customer interaction and service delivery.
* Compliance: Adhering to all company policies, assignment instructions, and legal requirements, including SIA standards, British standards and health and safety regulations.
Applicants must have / be:
Experience
* 1–3 years of experience in a similar role, demonstrating job-ready skills.
* Experience delivering customer-facing services.
Qualifications
* A valid SIA (Door Supervision or Security) licence.
* The applicant should hold a valid First Aid certificate with a minimum of 6 months remaining until expiry.
* The applicant must hold a valid Driving License and must have access to a vehicle.
Skills
* Flexible and reliable with an excellent attendance and punctuality record, smart appearance and professional demeanour.
* An enthusiastic team player with a positive, solution focused approach and must enjoy working with people.
* Self-motivated with the ability to work alone or as part of a team whilst maintaining a friendly approach.
* Takes pride in having and providing high standards / excellence with an organised approach, prioritising attention to detail, exceptional accuracy awareness and works with honesty and integrity at all times.
* Excellent customer service with clear communication skills, verbal, written and listening.
* Be able to maintain professionalism and the ability to follow policy and procedures at all times and when dealing with situations that may be stressful, demanding, and challenging.
* Confident with conflict management and have the ability to demonstrate sound judgement.
* Ability to prioritise ever-changing / challenging workload and focussed on KPIs and SLAs
* Basic computer skills with the ability to adapt to an everchanging digital environment.
Pre-Employment Screening & Vetting
We are required to complete the following checks, prior to confirming employment:
Identity Check – we will verify your identifying credentials such as Passport or Birth certificate. We will only accept original identification documents.
Right to Work Check – this will validate your right to work status, we will validate authenticity by using Home Office sources.
Address History – you will be required to provide proof of your current address and any other addresses you have lived within the last 10 years.
Checkable Employment / Unemployment / Education History – which involves an analysis of a minimum of 5 -years checkable history for all periods of employment / unemployment / education.
Financial Probity Check – this includes bankruptcy, IVA and insolvency checks and checks for CCJ's up to £10,000.
Global Watchlist Check – cross-referencing the individual's name(s) against various sanctions, watchlists and fraud databases.
Criminal Record Search - Basic, Standard or Enhanced role dependent.
For further detailed information about the BS7858 and the checks which will be conducted can be found on our website using the link below;
Why work for StrongGuard Security UK?
It's exciting - Experience a dynamic role where every day brings fresh challenges and opportunities.
Be yourself - Join an equal, diverse, and inclusive environment.
Make a difference - Contribute to creating a safe and secure environment for communities and individuals.
One team - Become part of a collaborative and supportive team environment.
Great opportunities - We are committed to fostering your career progression and professional development.
Protect communities - Play a key role providing safe, secure and inclusive environments.
* Employee Assistance Programme
* Employee Awards
* Excellent Uniform
* Long Service Bonus
* SIA Licence Renewal
* Team Events
* Training
How to apply
Please complete the online application form at;
StrongGuard Security UK LTD reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisted on this occasion.
Pay: £100.00 per week
Benefits:
* Company events
* Company pension
* Free parking
* Referral programme
* Sick pay
Language:
* English (required)
Licence/Certification:
* SIA Licence (required)
Location:
* Runcorn WA7 (preferred)
Work Location: In person