Location: Claydon, England, United Kingdom
NO AGENCIES PLEASE. At IPRS Health, we are proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first – our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year. Having been recognised as Best Employer in the Health Industry and recently achieving Platinum Employer status at the 2023 Best Employer East Awards, we believe in creating an environment where employees feel supported, valued, and inspired to grow.
We're looking for an enthusiastic Office Administrator to join our dynamic and friendly Customer Service team. This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients, playing a vital role in their recovery journey. You'll handle a mix of inbound and outbound calls, along with general administrative tasks. Please note we are unable to offer Visa Sponsorship for this position.
Ideal Candidate
* Friendly and professional, with an excellent telephone manner
* Detail-oriented and highly organized
* Driven by delivering excellent customer service
* Ready to learn and grow within a fast-paced healthcare environment
Qualifications
* GNVQ/NVQ Level 2 or equivalent
* 4 GCSEs (A-C), including English and Maths
* Minimum of 2 years’ customer service experience (or Contact Centre Professional certification)
Experience and Skills
* Customer service or contact centre experience
* Comfort engaging with medical professionals and patients
* Competent using Microsoft Office and database systems
* Strong verbal and written communication
* High attention to detail and accurate data entry
* Excellent time management and prioritisation skills
* Ability to work independently and as part of a supportive team
Benefits
* Salary: £26,437.00 per year (40 hours/week)
* Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
* 25 days annual leave + 8 bank holidays (increases with service)
* Option to purchase additional leave
* Moving Day paid leave
* Volunteering day paid leave
* Company pension scheme
* High street discounts & wellness perks
* Free confidential Employee Assistance Programme (EAP)
* Westfield Health cash plan & free eye tests
* Free annual flu vaccinations
* Free on-site parking
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