Overview
Description Keoghs are seeking a Complex Injury Paralegal to join our growing Complex Injury Team in Southampton.
Application Deadline: 20 March 2026
Department: Legal
Location: Southampton
Role Summary
The role offers an excellent opportunity to gain experience in large loss and complex injury work. You will develop your understanding of liability issues in EL/PL claims as well as RTA claims involving complex medical issues. You will be required to undertake a variety of file handling tasks to support a small team within our Complex Injury Claims Team. Your work will be supervised and feedback given as you develop your skills in this area.
Responsibilities
* Preparing basic court documents; filing and serving court documents; and diarising of court orders and hearing dates
* Liaising with experts and counsel regarding CVs, fees and availability for conferences, JSMs and hearings
* Liaising with insureds and witnesses regarding attendance at conferences, JSMs and hearings. Drafting of witness summons
* Liaising with courts regarding hearings, applications and consent orders
* Registering and updating CRU, notifying CRU of settlement
* Maintaining experts summary, interim payment records and offer history within case management system
* Arranging appointments for claimants to be seen by medical experts; chasing for reports; drafting medical records mandates; applying for records and police accident reports
* Review of medical records and drafting summaries of those reviews using the records review spreadsheet
* Review of photographic evidence and surveillance footage and preparing a précis of the evidence
* Redaction of documents to ensure legal privilege maintained and/or no GDPR breaches
* Fielding telephone calls and dealing with general queries received from parties involved in the claims including the insureds, insurers, experts and witnesses
* Arranging payments where required
* Conducting legal research
* Delivery of agreed performance targets and quality standards
Skills, Knowledge & Expertise
* Minimum education standard of 5 GCSEs grades 5 or above or A-C with established interest in law either through further education (e.g. LPC or ILEX) or experience within a legal environment
* Experience of and understanding of the litigation process, in a file handling or assistant personal injury role
* Good telephone and communication skills with people at all levels inside and outside the business
* An ability to organise and prioritise tasks using initiative
* Calm under pressure with the ability to re-prioritise and delegate effectively when required
* An ability to maintain attention to detail when dealing with repetitive tasks
* Self-confidence, with good literacy and IT skills
* Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
* Ability to work effectively within the Keoghs shared values framework
Job Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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