Customer Service Advisor – Falkirk
Contract: Fixed Term | 12 Months
Working Hours: Monday‑Friday 08:00‑16:30, plus 1 in 3 Saturdays 07:00‑11:00
Salary: Starting from £26,500 + benefits
Benefits:
* In‑house training to support career progression
* 28 days holiday plus public holidays, increasing with service
* Competitive employer pension
* 4× basic salary life insurance
* Discounts on major retail outlets, including groceries
* Eligibility to receive an annual ‘Company Success Payment’
Key Responsibilities:
* Meet and greet all customers on arrival in a professional and friendly manner.
* Manage day‑to‑day administrative tasks confidently and efficiently.
* Use initiative and be comfortable working independently.
* Plan, schedule and coordinate work.
* Create and process job cards, checking for existing work in progress.
* Check account details, available credit and obtain relevant authorisation.
* Provide timely updates to customers.
* Agree timescales for unscheduled work and follow through to completion.
Apply before 06/06/2026 (closing date may change depending on volume of applications).
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