Position
Customer Experience Advisor based in Galashiels Branch. 35 hours per week, rota‐d Monday to Saturday, 8am–6pm.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and serving customers.
* Answer customer calls into our contact centre.
* Build relationships and find solutions for customer needs.
* Develop knowledge of services and products to help customers.
* Identify new ways to improve the customer experience.
Qualifications
* Proven ability to deliver outstanding customer service in face‑to‑face or telephony roles (Required).
* Clear communication skills to understand customer needs (Required).
* Desire to go above and beyond for customers (Preferred).
* Effective teamwork and flexible, can‑do approach (Preferred).
* Openness to a broad range of activities even outside standard expectations (Preferred).
* Ability to grow, adapt and change to meet business needs (Preferred).
Compensation & Benefits
Salary range: £25,000.00 – £31,579.00 per annum (35‑hour week), dependent on experience.
* £500 annual cash allowance for benefits.
* 25 days holiday plus bank holidays, increasing to 26 after 5 years, with optional purchase of up to 5 days.
* Voluntary healthcare at discounted rates (medical, dental, health assessments).
* Pension 8% contribution from Santander, up to 12.5% if employee contributes, with optional cash take‑away.
* Income protection and life assurance coverage, including critical illness cover.
* Share plan participation.
* Employee product benefits (Edge current accounts, credit cards, etc.) with no fees.
* Competitive rewards reflecting impact and value.
* Wellbeing support across physical, mental, social, and financial pillars.
* Family leave, childcare, menopause and pregnancy support.
* Volunteering opportunities.
* Global career development and international mobility.
Equal Opportunity
At Santander, we are proud to be an inclusive organisation that provides equal opportunities for everyone irrespective of age, gender, disability, civil status, race, religion, or sexual orientation. We aim to create an accessible, fair and welcoming recruitment experience for all candidates.
Right to Work
* All candidates must have the right to work in the UK to commence employment.
Additional Information
There is no relocation package available. If you are offered the role, Santander may cover the mandatory government visa sponsorship fees, but the candidate may be liable for their own immigration and relocation costs. Please consider travel distance, time and cost to the Branch location when applying.
Application
If you are interested in this role, please apply. For any assistance during the recruitment process, contact resourcing@santander.co.uk.
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